• Ideally will reside in California or Washington state

• Join sales calls to serve as the technical and scientific expert for implementing science on the OT-2 and Flex robots
• Speak to specific customer concerns (feasibility, timing, how to leverage Opentrons products as a science solution, etc.)
• Serve as a point of contact for customers as they complete the purchasing process
• Run the onboarding call with the customer post sale. This can be answering customer questions related to remote protocol development, help with protocol pathing, etc.
• Complete remote or on-site protocol development (if required). This includes protocol development, optimization, and confirming success
• Perform onsite installations of Opentrons robots and modules.
• Triage customer issues as they arise after implementation using a team based approach (i.e. engaging sales rep. for expansion business opportunities, support for issues, etc.)
• Attend local and national trade shows as required by sales and marketing teams

• Note that travel outside of assigned territory may be required to fulfill business needs

• Bachelor’s degree in Life Sciences, Biomedical Engineering or related major required

• Minimum of 3 years experience in a customer facing role, specifically in the life sciences industry. Masters/PHD in Life Sciences or Biomedical Engineering major will be considered in lieu of experience.
• Prior experience with liquid handling automation and/or Opentrons robots strongly preferred
• Prior experience with Salesforce preferred
• Prior experience with GitHub

• Knowledge of core biology workflows such as NGS, NAP, PCR, ELISA, etc.
• Solid understanding of how to debug code of automated liquid handlers
• Proficiency in Python is required
• Demonstrated ability to be customer obsessed and solutions driven
• Proficiency with Google Suite or related software
• Excellent verbal and written communication skills
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills

• Fast-paced environment with a high volume of work to be completed
• Up to 50-70% overnight travel required
• Limited physical effort required, including installation of robots

Opentrons is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

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