Tasks and Responsibilities:

• The ability to verbally convey a detailed explanation of Oak Island Accommodation’s short term rental management program.
• To be knowledgeable with the Vacation Rental Property Management Agreement as well as the Terms & Conditions of the Rental Agreement. To be relatively familiar with the Long Term Management Agreement as well as the Long Term Lease Agreement.
• Acceptance of unscheduled potential clients at the front desk and/or to commute expeditiously to a property at any given time.
• Maintenance of homeowner relationships through frequent contact most commonly by phone call and/or email. More so the former than latter.
• To return attempted contact made by anyone (first and foremost being owners and tenants) in a timely manner. Phone calls and email same day but no longer than the following business day in worst case scenarios.
• Strive to improve on services to homeowners and tenants in addition to internal policies and procedures.
• Ability to work in a harmonious manner with other property managers in a harmonious manner. This required business relationship holds true for all employees, vendors and any persons affiliated with Oak Island Accommodations, Inc.
• Familiarity with the North Carolina Rental Act, the North Carolina Real Estate Manual and the North Carolina Association of REALTORS® Property Management Legal Handbook and to promptly and accurately refer to any of these when required.

Required Knowledge/Skills:

• Considerable experience in a customer service oriented environment.
• Positive attitude and willingness to assist others.
• High level of organizational and multi tasking.
• Ability to manage owners and tenants alike who are in a heightened emotional state while maintaining a positive and professional manner.
• Strong negotiation along with the intermeshing of the ability to listen is essential.

Job Qualifications:

• A high school degree.
• A North Carolina Real Estate Broker license.
• A valid North Carolina license.
• Must be able to work weekends and holidays with inconsecutive days off.
• Required to participate in Manager on Call Rotation which includes late evening/night work responsibilities.

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