At Fraser, we believe in building a better, more inclusive world for people of all abilities. As a leading provider of Mental Health and Autism Services in the Midwest, we serve clients with a broad range of needs and diagnoses from birth through adulthood.

We are searching for an EHR Application Service Manager who is responsible for the management of Fraser’s electronic health records systems, including day-to-day support, ongoing upgrades, documentation, data quality, and collaboration with others re: end user training. In this role you will analyze the needs and requests of users, programs and departments. In conjunction with the EHR Project Director and approval of management, you will help to design, build, test, and deploy dashboards, forms, and reports that support those needs. 

Primary Responsibilities:

DATA OVERSIGHT/REPORTING/ANALYTICS:

• Works with staff, supervisors, leadership and partners to help define and create a data environment that supports measurement and benchmarking, reporting and decision-making, clinical outcomes and cost benefit of services.
• Maintain workflows. Analyze, design, configure, educate and support the implementation of those requirements.
• Assist in maintaining effective data analysis and public reporting policies; supports strategic goals; and assists in collaborative relationships with all stakeholders according to the goals and objectives of Fraser.
• Develops accurate, comprehensive and accurate reports for end users, leadership and external partners
• Proficient with a variety of reporting tools - may include: Crystal, Access, Excel, SQL, others.

DATABASE MANAGEMENT AND SUPPORT:

• Develop requirements, test new functionality to ensure that it meets the operational requirements and bring to EHR governance for approval.
• Perform basic and advanced troubleshooting and problem replication in order to identify and verify underlying cause of errors and customer related problems.
• Supports EHR information integrity including; data deduplication, legacy data migration and validation and data quality assurance.
• Manages risks, issues and changes to EHR; and participates in developing and maintaining vendor relationships to ensure optimal EHR database configuration and management, including being a liaison between end users and vendor for issue resolution.
• EHR administrative duties including: user setup, security/administration and monitoring, software end-user support, software upgrade management and testing.

SUPERVISION:

• Provide supervision and support to EHR staff.

Fraser Offers:

• Collaborative and relationship-oriented culture

• Scheduled performance feedback

• Career growth opportunities

• Opportunities for community involvement in Fraser organized events

• Work-life balance is important; Fraser offers generous paid time off to those employed full time

• Benefits (available to employees working 30 or more hours per week)

• 403(b) retirement account with Fraser contribution

• Childcare discount at Fraser School

• Referral bonuses

• Verizon Wireless cell phone plan and accessories discount

Location and Schedule:

• Hybrid/Remote Bloomington, MN 
• Monday - Friday standard business hours 

Requirements:

• BA/BS in computer science or business administration or related field preferred. Associate Degree and related experience.
• Three years of experience with databases and Microsoft Office applications. Database maintenance and oversight experience in a medical and/or nonprofit environment preferred. Ability to develop and modify database applications. 
• Three years of experience statistical analysis and healthcare reporting
• Commitment to promoting diversity, multiculturalism, and inclusion with focus on culturally responsive practice, internal self-awareness and reflection.

Fraser is an Affirmative Action and Equal Opportunity Employer

Diversity, Inclusion, and Belonging: Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti-racism at Fraser. Our anti-racism committee assesses, develops, and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more.

If you are having trouble applying or have questions, please contact Fraser HR at careers@fraser.org. If you have successfully submitted your application, you will get a confirmation email. If you do not receive the confirmation email, please check your junk/spam folders, then contact us as we may not have received your application. Thank you for considering Fraser!