At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace. 

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships. 

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

Enhanced Advocates provide crisis intervention, safety planning, referrals, and information about the criminal justice system. Two advocates for domestic violence calls (one lead and a second) or one advocate for sexual assault calls to the hospital.

Compensation: $20 per weekday, $30 per weekends, and $15 per hour when responding while on call.

Work Schedule: on-call 5:00 p.m. to 8:00 a.m. evenings, and 8:00 a.m. to 8:00 p.m. on holidays and weekends. Willing to cover at least one weekend per month and two calendar holidays per year.

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent and one year of experience in a human services field.

• Knowledge of the Criminal Justice System, Social Work, and Domestic Violence, preferred but not necessary.

• Valid driver’s license, acceptable driver’s license.

• Bilingual skills preferred.

Essential Duties and Responsibilities

• Provide crisis intervention and support to victims of domestic violence.
• Attend quarterly meetings & emergency meetings with only one (1) excused absence per calendar year
• Must be willing to cover (2) major holiday’s per calendar year:
  • New Year's Day
  • Easter
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Friday after Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Year's Eve
• Must be willing to cover at least one weekend (Saturday and Sunday) per month
• Must live close enough to Sarpy County that you can arrive at a scene within 30 minutes of call.
• Ability to take a minimum of 6 shifts per month.
• Must demonstrate & maintain total confidentially at all times
• i.e. conversations; files; cell phones calls
• Maintain availability at all times while on call without exception
• Handle all face to face contacts within a timely manner
• Provide appropriate referrals and follow up on cases as needed.
• Cooperates and collaborates with program staff, volunteers, visitors to the agency and, the community at large.
• Demonstrates a high degree of crisis intervention skills while working with a diverse clientele.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, agency staff and community at large.
• Is dependable and punctual regarding scheduling.
• Abides by all specific program and agency policy and procedures.
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and media.
• Attend quarterly meetings
• Good communication skills both written and verbal.
• Create, maintain and share as appropriate a dynamic self-care plan.
• Strive to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• Performs other program duties as assigned.