Ready to make a difference in the fast-paced world of ecommerce and fulfillment? We're looking for a dynamic Fulfillment Account Management Specialist to join our team and be the bridge between our valued customers and our fulfillment operations!

Why You'll Love Working With Us:

• Impactful Role: Your work directly influences customer satisfaction and operational efficiency.
• Growth Opportunities: We invest in our employees with ongoing training and development to help you advance your career.
• Innovative Environment: Work with cutting-edge technologies and systems in a dynamic industry.
• Collaborative Culture: Join a team that values collaboration, communication, and a customer-first mindset.

Key Responsibilities:

• Customer Liaison: Serve as the vital link between our fulfillment customers and the production floor, ensuring seamless communication and service.
• Project Management: Oversee project pricing, quality, and scheduling to manage customer product flow effectively and exceed expectations.
• Problem Solver: Research, analyze, and resolve customer inquiries and issues related to Business Central, scanning orders, Locus Robotics, postal file imports, and manifest generation.
• Tech Savvy: Navigate and manage systems and technology relevant to fulfillment operations and customer accounts, including Shipstation, Ecommerce platforms, Google Spreadsheets, and Endicia.
• Order Processing: Handle customer orders promptly and accurately, providing solutions and updates through effective communication.
• Inventory Coordination: Work with the inventory department to conduct physical counts, verify computations, and ensure inventory accuracy.
• Data Management: Produce and send timely shipping and receipt documents, maintain accurate records, and adjust discrepancies as needed.
• Customer Service: Respond to inquiries with a focus on first-contact resolution, handling orders, pricing, inventory, shipping, and more with professionalism and efficiency.

What We’re Looking For:

• Experience: Previous experience with Shipstation or other Ecommerce platforms.
• Technical Skills: Strong knowledge of mailing software programs, order fulfillment processes, and shipping functionalities. Proficient with Microsoft Office and Excel.
• Detail-Oriented: Accurate data entry skills and strong organizational abilities.
• Education: Associate's degree from a two-year college or university, or equivalent combination of education and experience.

Join Our Team:

If you're a motivated individual with a passion for customer service and fulfillment, we want you on our team! Apply now to be part of a company that values innovation, teamwork, and exceptional service.

Apply Today!
www.oppinc.com/careers

Opportunities, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $40,000.00 - $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person