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Salary: $21.36 - $26.04 hourly
Type: Temporary, no benefits (ends 12/31/2024)
Application Deadline: July 8, 2024
Department: Rental Assistance Division
This is an in-office position. Remote options not available.
About SDHC:
The San Diego Housing Commission (SDHC) is an award-winning public housing agency in the City of San Diego that provides innovative housing assistance programs for households with low income or experiencing homelessness. The San Diego City Council, in its role as the Housing Authority of the City of San Diego, oversees SDHC. SDHC helps pay rent for more than 17,000 households with low income annually; is a leader in collaborative efforts to address homelessness, such as the Community Action Plan on Homelessness for the City of San Diego and SDHC’s homelessness initiative, HOUSING FIRST – SAN DIEGO, which has created more than 11,000 housing solutions since November 2014 for people experiencing homelessness or at risk of homelessness; and creates and preserves affordable rental housing, with more than 23,000 affordable units in service in the City today with SDHC’s participation.
About the Department:
The Rental Assistance Division (RAD) is the San Diego Housing Commission’s (SDHC) largest department. It administers the federally supported Housing Choice Voucher Program (Section 8), which provides rent subsidies for over 15,000 San Diego households. Within RAD is the Workforce & Economic Development department, which is dedicated to breaking the cycle of poverty by helping housing-assisted families become economically self-sufficient.
The Office Specialist will work in the Wait List Call Center unit of the Rental Assistance Division. The Wait List Call Center manages the San Diego Housing Commissions Rental Assistance Wait List. The team assist individuals with applying for an SDHC Rental Assistance Wait List, updating information on an existing application on the Wait List, and providing application status. The Team provides information to families who apply and ensures that all families who express an interest in housing assistance are given an equal opportunity to apply and are treated in a fair and consistent manner. To provide specific accommodation for a person with a disability, the Wait List Team will assist with completing and updating an application over the telephone.
About the Position:
The Wait List Call Center Office Specialist will work on site at 1122 Broadway, San Diego, CA 92101 from 7:00 am to 4:30 pm Monday - Thursday and 7:00 am to 3:30 pm on Fridays. SDHC offices are closed on alternate Fridays. The position provides support to the Wait List Call Center and reports to a Housing Manager. Duties include providing information about San Diego Housing Commission's rental assistance wait lists. Candidates will answer inbound calls regarding Wait List, provide application status, assist with registering for SDHC's Wait List Portal and provide affordable housing resources. Strong verbal communication skills, active listening, attention to detail and empathy are core skills for the ideal candidate. Bilingual (Spanish) preferred. Candidates should have customer service experience and data entry experience required.
Class Characteristics:
Incumbents at this level provide specialized and technical administrative and office support work for an assigned program or department. Successful performance of the work requires the use of tact, discretion, and independent judgment as well as knowledge of departmental activities. The work has technical and programmatic aspects, requiring the interpretation and application of policies, procedures, and regulations and may involve frequent contact with staff and the public, as well as performing various research functions. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.
Examples of Essential Job Functions:
Qualifications:
Knowledge of:
Ability to:
Education & Experience:
Equivalent to the completion of the twelfth (12th) grade, and one (1) year of office administrative or secretarial experience.
Licenses and Certifications:
Some assignments may require the possession of, or ability to obtain, certification as a Notary Public.
Physical Demands:
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle, and to visit various Commission and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.
Environmental Elements:
Employees partly work in the office and partly in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, mechanical and/or electrical hazards, and hazardous physical substances and fumes. Employees may interact with upset staff and/or public and private representatives and contractors in interpreting and enforcing departmental policies and procedures.
Full Time
Ancillary Healthcare
$46k-60k (estimate)
06/26/2024
08/24/2024
oppinc.com
FORT ATKINSON, WI
200 - 500
1966
BARBARA LE DUC
$10M - $50M
Ancillary Healthcare
Opportunities, Inc. is a Community Rehabilitation Program based in Fort Atkinson, Wisconsin, with additional locations in Watertown, Madison and Oconomowoc. For over 50 years the agency has continued to expand its comprehensive vocational training and employment services, social integration, academic programs, and supportive home care for individuals with barriers, to include those with disabilities, limited work experience, AODA issues, language challenges, economic disadvantages, employment dislocation, re-entry and veterans. Opportunities, Inc. is also a leader in social enterprise; through... co-manufacturing, staffing and custom design and print services it offers a quality driven service for its business partners while promoting positive advances for the community. MISSION: Provide services for individuals for the purpose of maximizing their success and enhancing their abilities to be independent, contributing members of the community.
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The job skills required for Office Specialist (Wait List Call Center) include Customer Service, Administrative Support, Attention to Detail, Data Entry, Verbal Communication, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be an Office Specialist (Wait List Call Center). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Office Specialist (Wait List Call Center). Select any job title you are interested in and start to search job requirements.
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