At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

Professionals at this level are experienced and able to work with a minimum of supervision. Educational requirements are very specific. Decision making, problem solving and highly developed interpersonal skills are critical. This position will work within a team environment. The individual will have the ability to sign up for weekday evening/overnights or weekends according to their availability. Frequency of coverage is extremely flexible.

Essential Duties and Responsibilities

• Provides crisis intervention and assessment of clients for the Crisis Center. Determines client needs and makes recommendations and referrals to appropriate level of care. Assessments are provided via telehealth, while at the client is at the Crisis Center.
• Conducts a crisis focused assessment and documentation to be completed within 24 hours of crisis call.
• Establishes an intervention plan, with client participation, which specifies immediate treatment needs and follow-up.
• Provides referrals to clients, including a direct referral to the Crisis Center’s case management program.
• Ability to handle complex cases.
• Ability to be on-call, Monday through Friday. Hours include availability from 5:00PM to 8:00AM on weekdays and entire day coverage on weekends. On-call requires answering of crisis phone during the night hours/weekends and ability to respond to situations via telehealth during those hours within 30 minutes.
• Is dependable and punctual regarding scheduling and attendance.
• Refers to other Heartland Family Service programs and other community services, as necessary either concurrent with services or for aftercare.
• Maintains clinical record, meeting established standards of timeliness and completeness.
• Is prompt and accurate in completing all required reports, statistics and other requirements.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
• Performs other program related duties as assigned.

MINIMUM QUALIFICATIONS

• Master’s Degree in Counseling, Social Work, or Marriage & Family Therapy
• 2 years or more experience
• Iowa licensed required- LMHC or LISW required (provisional will be considered)
• Valid driver’s license/ acceptable driving record