OpSec Security is a renowned global leader in providing comprehensive anti-counterfeiting and brand protection solutions, spanning physical, digital, and online domains. With around 1,000 employees and operational bases in key locations such as the USA, UK, and additional sales and support offices in the EU and the Far East, OpSec is experiencing rapid growth. Their ambitious agenda includes seizing significant marketing opportunities, indicating their readiness to capitalize on their strengths and expand further in the industry.

Position Summary & Objective

As a Brand Operations Manager, you will be responsible for managing a global region comprising teams of Brand Protection Analysts. These teams work with the world’s largest and most well-known brands, leveraging OpSec Security’s patented technology to identify instances of online brand abuse and remove infringing content. The Manager, Brand Operations has responsibility for the performance and direction of multiple Brand Protection Analyst teams, including achievement of region, team, customer, and analyst level KPIs.

This position requires being comfortable working in a fast-paced environment, with a mindset ever focused on efficiencies, workflow improvements, & innovation to drive positive results for OpSec’s clients. The ideal candidate will have strong cross-functional leadership capabilities and create passion & enthusiasm in driving results in others. They will provide strategic and tactical direction to evolve and grow a market-leading suite of brand protection strategies and services. Your work in this capacity is invaluable toward recapturing client profits, protecting brand identity, and stopping brand dilution.

Essential Functions Performed by the Position

• Attract, retain, and motivate talent, including hiring, training, coaching, and managing performance of team members in the delivery of excellent client-oriented results.
• Analyze complex, multi-dimensional problems, creating innovative results-oriented solutions.
• Drive strategic operational initiatives impacting broad change & achieving efficiency goals.
• Develop, maintain, and improve KPI measures, continuously measuring and benchmarking team capability and success criteria of the region.
• Proactively identify and communicate areas of improvement to leadership to enhance quality of service, productivity, and profitability
• Build strong, collaborative long-term working relationships with both internal and client personnel to achieve results.
• Demonstrate workflow expertise, identify discrepancies, and collaborate with all necessary parties to solve account-related problems.
• Contribute to the delivery of support requirements within the function for new and existing products, tools, processes, and strategic initiatives.
• Act as an escalation point for all needs within scope of responsibility, tactfully deescalating conflicts and providing best resolutions.
• Strong workflow expertise, identifying discrepancies & opportunities to drive efficiencies, and collaborate with all necessary parties to solve account-related problems.
• Effective team performance management, holding regular team meetings & one-on-one discussions.
• Providing constructive feedback on behavior and performance & resolving any issues
• Perform other duties as assigned.

Experience:

• Excellent English skills, both verbal and written
• Minimum of five (5) years of supervisory experience or equivalent industry experience and leadership training
• SaaS industry experience preferred.
• Client management experience including use of CRM tool (Salesforce) preferred.
• Familiarity with IP law, grey market issues, and/or internet technologies is a plus.
• Fluency in foreign language(s) is a plus.

Education:

• Bachelor’s degree or equivalent experience

OpSec Security is a well-established and recognized global leader in the provision of physical, digital and online anti-counterfeiting and brand protection solutions. Employing approximately 1,000 colleagues it operates from multiple locations including business hubs in the USA, UK and has other sales and support offices in the EU and the Far East. OpSec is on a very steep growth curve with a big agenda embracing significant marketing opportunities. OpSec is on a very steep growth curve with a big agenda embracing significant marketing opportunities.

It is the policy of OpSec Security to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.