44 Call Center Customer Service Agent Jobs in Miami, FL
Optec Design is Hiring a Call Center Customer Service Agent Near Miami, FL
Location: Miami, FL
Department: Customer Service
Reports To: Call Center Manager
Job Type: Full-time
Job Summary: The Call Center Customer Service Assistant is responsible for handling customer inquiries, complaints, and service requests via phone, email, or chat. This role requires excellent communication skills, a friendly and professional demeanor, and the ability to resolve issues promptly and accurately.
Key Responsibilities
- Respond to customer inquiries and provide accurate information regarding products and services.
- Handle and resolve customer complaints in a courteous and professional manner.
- Process orders, returns, and exchanges according to company policies.
- Identify and escalate complex issues to appropriate departments or supervisors when necessary.
- Provide feedback on recurring issues to help improve customer service processes.
- Stay updated on product knowledge and company policies to provide informed assistance to customers.
- Meet or exceed performance metrics and targets set by the call center management.
- Assist in training new team members when required.
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using customer service software, databases, and tools.
- Ability to multitask and manage time effectively.
- Flexibility to work various shifts, including evenings, weekends, and holidays if needed.
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for career advancement
- Comprehensive training programs
Job Summary
Full Time
$36k-47k (estimate)
07/04/2024
07/26/2024
The job skills required for Call Center Customer Service Agent include Customer Service, Call Center, Problem Solving, Communication Skills, Written Communication, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Customer Service Agent positions, which can be used as a reference in future career path planning. As a Call Center Customer Service Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Customer Service Agent. You can explore the career advancement for a Call Center Customer Service Agent below and select your interested title to get hiring information.
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