80 Customer Service Agent Jobs in Jersey, NJ
Optec Design is Hiring a Customer Service Agent Near Jersey, NJ
Job DescriptionWe are seeking a motivated and customer-focused Customer Service Agent to join our dynamic team. In this role, you will be responsible for providing exceptional support and service to our customers, ensuring their inquiries and concerns are addressed promptly and effectively. This is an excellent opportunity for individuals looking to start their career in customer service and grow within a supportive and fast-paced environment.
Key Responsibilities
- Respond to Customer Inquiries: Handle incoming customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide Product and Service Information: Offer accurate information regarding products, services, and company policies to customers.
- Resolve Customer Issues: Address and resolve customer complaints and issues efficiently, escalating complex cases to higher-level support when necessary.
- Follow-Up: Conduct follow-up communications with customers to ensure their issues are fully resolved and they are satisfied with the service provided.
- Collaborate with Team Members: Work closely with team members and other departments to provide cohesive and efficient service to customers.
- Stay Informed: Keep up-to-date with company products, services, policies, and procedures to provide accurate information to customers.
- Contribute to Team Goals: Participate in team meetings, training sessions, and performance reviews to continually improve customer service skills and knowledge.
- Education: High school diploma or equivalent. Additional education or certifications in customer service is a plus.
- Communication Skills: Excellent verbal and written communication skills. Ability to convey information clearly and effectively.
- Problem-Solving Skills: Strong problem-solving abilities and a proactive approach to resolving issues.
- Interpersonal Skills: Friendly, patient, and empathetic demeanor when dealing with customers.
- Team Player: Ability to work well in a team-oriented environment and collaborate effectively with colleagues.
- Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays as needed.
- Attention to Detail: Strong attention to detail and organizational skills to manage multiple tasks simultaneously.
Job Summary
Full Time
$45k-56k (estimate)
07/03/2024
07/31/2024
The job skills required for Customer Service Agent include Customer Service, Problem Solving, Products and Services, Communication Skills, Written Communication, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
01/17/2022: Providence, RI
Agents must be trained and mentored to develop a positive approach towards handling customer queries.
01/25/2022: Newark, NJ
A customer service representative must be a good listener.
02/18/2022: Santa Cruz, CA
Step 3: View the best colleges and universities for Customer Service Agent.
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