We’re looking for IT Superhero team players to join our winning Support Team. If you enjoy problem solving and want to take on new challenges in a fast-paced environment, then this is the job for you! Our IT Superhero’s play a central role in our success and are at the core of our service offerings. Our ideal team members strive to provide a high-level of customer service and have a passion for technology with a demonstrated willingness to learn more.

In this position, you will:

• Take ownership of customer incidents and requests by providing telephone, remote and onsite support to our clients and logging incidents and requests.
• Solve issues for computer hardware and software problems through troubleshooting techniques.
• Perform configuration and troubleshooting of Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, Printers on Terminal/Citrix servers, Printer Servers, Office 365, Mac’s, workstation and network connectivity issues, and Exchange Server.

• Manage VMWare servers via vSphere and/or vCenter
• Manage Hyper-V servers
• Provide technical support for Microsoft Office Applications and Microsoft Office 2007-2016

The ideal candidate will have:

• 4 years of related experience
• The aptitude to provide hands-on experience with the following technologies: Windows Server, Exchange Server, Small Business Server, Active Directory, Citrix, Firewalls, DNS, DHCP, VMWare, Office 365, Mac, Microsoft Office Application and Microsoft Office
• The ability to communicate clearly. You can explain just about anything to anyone and you’re comfortable communicating over the phone and in writing.
• Strong customer service skills and a passion for creating an un-matched customer service experience.
• The ability to deliver excellence independently and collaboratively.

A Rockstar candidate will have:

• A Bachelor’s degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related field, or 2 years related experience and/or training or equivalent combination of education and experience.
• The availability to work flexible hours is strongly preferred.

Preferred Certifications:

• CompTIA: A , Network
• Microsoft: MTA, MCSA-Office365, MCSA-Windows Server, MCSA-SQL Server, MCSE-Service Infrastructure

OptfinITy is an Equal Opportunity Employer

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement

Compensation package:

• Bonus opportunities
• Signing bonus

Schedule:

• Monday to Friday
• On call

Education:

• Bachelor's (Preferred)

Experience:

• IT Support: 5 years (Required)
• Customer Service: 4 years (Required)
• Office 365 administrative: 3 years (Required)

Work Location: In person