Reports to: Supply Chain Engineer & CS Manager

As a Customer Service Representative in our OEM division, you will serve as the main point of contact for many of our key clients at Optibelt, addressing a range of inquiries and ensuring timely delivery of products through exceptional customer service. Your focus will be on maintaining a customer-oriented approach, continuously seeking improvement, and striving to deliver industry-leading service. Responsibilities include handling customer inquiries and promptly escalating any issues as necessary. This role offers an exciting opportunity to enhance your skillset, collaborate with a top-tier Customer Service team, and engage with a diverse array of large clients with a global presence.

The purpose of this role is to enhance the overall customer experience and ensure the timely and accurate delivery of products to our key clients. You will play a crucial role in maintaining client satisfaction and fostering strong client relationships, ensuring that all inquiries are handled efficiently, and any issues are resolved promptly. As a strategic and proactive member of the OPTIBELT Corporation, you will drive customer service excellence and contribute to the company’s reputation for outstanding service within the industry.

The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl, and taste or smell. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

OPTIBELT Corporation is an equal-opportunity employer. Employment opportunities are open to all qualified applicants without regard to race, color, creed, sex, gender identity, sexual orientation, religion, marital status, age, national origin or ancestry, citizenship status, immigration status, military, or veteran status, physical or mental disability, pregnancy, genetic characteristics, or any other characteristic protected by federal, state, or local laws. AAP/M/F/V/D