2 Customer Service Representative Jobs in Sturbridge, MA
OPTIM is Hiring a Customer Service Representative Near Sturbridge, MA
Job Summary:
We are seeking a Customer Service Representative to join our team. As a Customer Service Representative for a medical device company, you will be responsible for providing exceptional customer service and support to our clients seeking product repairs. Your role will involve assisting customers with inquiries, resolving issues, and ensuring customer satisfaction.
Duties:
- Respond to customer inquiries via phone or email in a timely and professional manner
- Assist customers and sales representatives with processing returns, upgrades, and tracking shipments
- Provide Repair quotation and obtain customer approval
- Maintain Loaner inventory and administrate loaner agreements
- Document interactions about customer concerns in the Quality Systems database
- Provide accurate information about products, services, and policies
- Collaborate with other departments to ensure customer needs are met effectively
- Analyze customer feedback and trends to identify areas for improvement in products or services
Qualifications:
- At least 3 years experience in a customer service role is required
- Experience working in the medical device industry preferred
- Excellent verbal and written communication skills
- Proficient in data entry and ability to navigate computer systems effectively
- Ability to communicate effectively and professionally with customers and sales representatives
- Demonstrated good problem solver
- Demonstrated phone etiquette and active listening skills
Benefits:
- Competitive salary based on experience
- Opportunities for career growth and advancement within the company
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Customer Service Representative!
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Relocate:
- Sturbridge, MA 01566: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
Consumer Services
$39k-49k (estimate)
03/28/2024
09/26/2024
optimcargo.com
LOS ANGELES, CA
50 - 100
Private
$10M - $50M
Consumer Services
Related Companies
The job skills required for Customer Service Representative include Customer Service, Written Communication, Data Entry, Communicates Effectively, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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