Demonstrates Competency in the Following Areas:

Provides direct patient care under the supervision of an RN/LPN/LVN and/or physician, evaluates outcomes, consults with other health team members as required.

Ability to assist nursing and medical staff with routine examinations and patient treatments. This includes neonate, pediatric, adolescent and geriatric patients and the general patient population.

Notifies appropriate licensed personnel when patient complains of pain.

Performs patient care responsibilities considering needs specific to the standard of care for patient's age.

Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.

Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patients served.

Medical and surgical asepsis is carried out during treatments and special procedures.

Ability to position and prep patients for office procedures.

Communicates appropriately and clearly to coworkers, physicians and Office Manager.

Demonstrates the ability to assist physicians with procedures and perform services requiring technical and manual skills under the direction of an RN/LPN/LVN and/or physician.

Treats patients and their families with respect and dignity. Identifies and addresses psychosocial, cultural, ethnic and religious/spiritual needs of patients and family.

Interacts professionally with patient and family and involves patient and family in patient education.

Maintains infection control standards for exam/procedure rooms; cleans, disinfects, changes linen etc.

Maintains office instruments; knowledgeable of sterilization techniques and biological indicators for sterilization.

Meets current documentation standards and policies.

Maintains established office policies and procedures, objectives, performance improvement program, safety, environmental and infection control standards.

Maintains a safe, comfortable and therapeutic environment for patients and families in accordance with office standards.

Answers telephone calls in a professional manner, directs calls appropriately; refers patient problems to office physician; schedules patient appointments.

Ensures an adequate stock of supplies.

Assists in cost containment through appropriate ordering and conserving of supplies and equipment.

Maintains a good working relationship with all staff members of the office.

Manages and operates equipment safely and correctly. Performs preventative maintenance.

Demonstrates the ability to be flexible, organized and function under stressful situations.

Response to the patient is appropriate in emergency or physically distressful situations.

Performs other duties as assigned within the medical assistant's scope of practice.

Professional Requirements:

Meets dress code standards; appearance in neat and clean.

Completes annual educational requirement.

Maintains regulatory requirements.

Maintains patient confidentiality at all times.

Reports to work on time and as scheduled; completes work within designated time.

Wears identification while on duty, uses computerized punch time system correctly.

Attends annual review and inservices as scheduled.

Completes inservices and returns in a timely fashion.

Represents the organization in a positive and professional manner in the community.

Participates in the department's continuous quality improvement (CQI) activities.

Complies with all organizational policies regarding ethical business practices.

Communicates the mission, ethics and goals of the office.