Optime Group is Hiring a Customer Care Agent - Night Shifts - Edinburgh Airport Near Edinburgh, IN
Are you interested in a career in the aviation sector? Aviation Recruitment experts Optime are looking for Customer Care Agents to join a well-respected and successful client at Edinburgh Airport. This role is open to applicants who have no previous security experience and a genuine interest in aviation, customer service and security. All necessary training will be fully paid and provided by sector experts including support in obtaining relevant background checks. There is on-site mentoring and clear career pathways leading to specialist management roles within our team, so think big! Start Dates:
4th June 2024
11th June 2024
18th June 2024
25th June 2024
2nd July 2024
Whats on offer:
Rate of Pay: £11.44 per hour
Full time: 42 hours per week
Shift times : 20:00pm to 08:00am (Night Shifts)
Location: Edinburgh Airport
The Airport is operational 7 days per week and candidates will be working on a 4 on 4 off rolling rota. This could be subject to change!
Weekly Pay
Temp to Perm (performance based)
Main duties:
Must have full UK driving license as will assist with transporting passengers to the aircraft
Being professional, polite and courteous at all times
Escorting arriving and departing passengers with restricted mobility (PRM) (along with accompanying family) through the airport in a timely manner, either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation
Providing assistance with the passenger luggage
Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure
Ensuring that wheelchairs and buggies are always clean and tidy
Ensure that Centralised Control is updated on progress by use of IT handsets
Ensure that all necessary paperwork is completed legibly and submitted in a timely manner
Any additional reasonable duties, as assigned by operational management
Requirements:
Must hold a valid UK Driving Licence
Great work ethic
Excellent communication skills
Strong Customer Service
Self-motivated and willing to work using own initiative
Must be able to start as early as 03:00am
Full UK Driving licence (desirable)
To multitask and remain calm under pressure
Previous airport experience is an advantage but not essential
UK Settled Status (If applicable)
Proof of (current) Address
Successful candidates will be required to complete a basic DBS record check following interview in line with CAA requirements
PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history. For an opportunity to interview for this fantastic role, please submit your CV to apply! Optime Group is acting as an Employment Business in relation to this vacancy.