Job Description:

Position Overview: The IT Support Specialist is responsible for providing technical support to end-users in all verticals of Optimum. This role involves troubleshooting hardware and software issues, assisting with network-related problems, and ensuring that all IT systems and equipment are functioning effectively. The IT Support Specialist plays a crucial role in maintaining the productivity and efficiency of the organization's technology infrastructure. This role reports to the Sr. Director of IT.

Key Responsibilities:

Technical Support:

· Respond promptly to end-user inquiries via phone, email, or in person, providing technical assistance and support for hardware and software issues.

· Diagnose and troubleshoot problems related to desktops, laptops, printers, mobile devices, and other IT equipment.

· Install, configure, and maintain hardware and software components, ensuring compatibility and optimal performance.

· Assist with the setup and configuration of user accounts, email clients, and software applications.

· Monitor system performance and identify areas for improvement, recommending upgrades or enhancements to hardware and software as needed.

· Perform routine maintenance tasks, such as software updates, system patches, and equipment inspections, to ensure the stability and security of IT systems.

· Troubleshooting network related issues such as connectivity issues, configuring routers and switches, and implementing network security measures.

· Ensure the integrity and reliability of optimum’s network infrastructure.

· Coordinate the setup and deployment of new workstations for employees, including hardware installation, software configuration, and user account setup.

Problem Resolution:

· Identify and resolve hardware, software, and network-related issues in a timely manner, escalating complex problems to higher-level support teams when necessary.

· Utilize troubleshooting techniques and diagnostic tools to isolate and resolve technical issues effectively.

· Document all support activities, including problem descriptions, resolution steps, and system configurations, to maintain accurate records and facilitate knowledge sharing.

Qualifications:

· Bachelor's degree in information technology, Computer Science, or related field preferred but not required

· Proven experience in providing technical support to end-users in a corporate environment.

· Strong knowledge of hardware components, operating systems, and software applications.

· Familiarity with networking concepts, protocols, and troubleshooting techniques.

· Excellent problem-solving skills and the ability to prioritize tasks in a fast-paced environment.

· Effective communication skills, with the ability to explain technical concepts to non-technical users.

· Relevant certifications (e.g., CompTIA A , Network , Microsoft Certified Professional) a plus.

The IT Support Specialist plays a vital role in ensuring the smooth operation of the organization's IT systems and infrastructure, providing essential support to end-users and helping to resolve technical issues promptly and efficiently.