Company Description

Our mission is to build connections between our clients and their potential customer base by creating a standard of excellence and providing top notch service while, fostering our teams’ growth through a rewarding and progressive environment. The growth of our team members is our highest priority. We are passionate about delivering quality and results. Optimum Retail Dynamics values teamwork within our agency and strives for good partnerships across all platforms.

Job Description

About Us: 
ORD is now hiring individuals interested in training for a management role. This is an hourly position, and it comes with health benefits in 90 days. We have local positions available in the Genesee County area. Upward advancement is an option, as we are looking for leaders to run teams. We are looking for leaders excited about the ability to become an owner. Our number one goal is to provide an amazing experience for each and every one of our customers.
Position Summary:
The customer service representative responds accurately and efficiently to our customer needs regarding products and order inquiries in person. The ideal candidate has excellent communication skills, genuine empathy and the ability to represent our company with pride. Representatives are expected to adapt to changes, contribute to improving the overall site experience, and follow through on resolving customer issues with good judgment and a sense of urgency.
Responsibilities:
• Maintain high levels of customer service
• Answer customer emails and handle phone calls
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Identify and escalate priority issues and route calls to appropriate resource
• Follow up customer calls where necessary
• Adhere to the work schedule with regard to start and stop times and breaks
• Maintain a positive work atmosphere that strengthens the team
• Perform other duties and projects as assigned
• Conform with and abide by all regulations, policies, work procedures and instructions

Qualifications

Qualifications:
• Excellent customer service and interpersonal skills
• Strong written and verbal communication skills
• Attention to detail and follow through
• Ability to work independently and in a team environment
• Ability to maintain a positive attitude when dealing with all customers and co-workers
• Previous customer service experience is desired but not required we provide paid training

Additional Information

All your information will be kept confidential according to EEO guidelines.