Manager - Digital Architecture and Cloud Solutions

The Manager - Digital Architecture and Cloud Solutions will be a “working manager” – providing hands-on digital architecture, cloud, and on-premises systems and network engineering leadership and implementation in support of day-to-day operations and initiatives. This role will both lead and also roll up his/her sleeves to implement and support a variety of activities including, but not limited to: overall technology architecture and infrastructure, cloud solutions and platforms, system administration/maintenance, software and systems deployment, technology process improvement, supporting incident response, optimizing system and platform performance, and meeting business continuity and disaster recovery requirements.

Supervisory Responsibilities:

• Interviews, hires, and develops teammates in the Digital Architecture and Cloud Solutions group.
• Organizes and oversees the schedules and work of the Digital Architecture and Cloud Solutions group.
• Provides constructive and timely performance evaluations.

Duties/Responsibilities:

• Lead and mentor a skilled team, fostering a collaborative and high-performance culture to ensure the effective delivery of Digital Architecture and Cloud Solutions services.
• Collaborate with cross-functional teams to ensure end-to-end consistency in IT operations and seamless integration with various business functions.
• Contribute to strategic planning efforts, providing insights on technological advancements and recommending initiatives to support organizational goals.
• Effectively allocate resources, manage budgets, and optimize our digital footprint to ensure cost-effectiveness and support organizational growth.
• Work closely with the Information Security team to ensure the security, availability, reliability, and scalability of networks and systems, recommending action plans for short and long-term needs.
• Ensure IT systems comply with relevant regulations and industry standards, implementing and enforcing data governance policies for data integrity and compliance.
• In partnership with the Information Security team, develop and maintain robust disaster recovery and business continuity plans, ensuring organizational resilience in the face of disruptions.
• Use technology to accomplish strategic objectives, cultivating a culture of responsibility, accountability, transparency, and continuous improvement.
• Communicate strategies, initiatives, and security performance to leadership and stakeholders, defining and monitoring key performance indicators (KPIs) for Digital Architecture and Cloud Solutions.
• Contribute to enterprise design and implementation for cloud and on-premises infrastructure across following domains: network, security, data, containers, compute, operating systems, storage, application enablement, and migration.
• Provide hands-on support for any system issues/problems by working with other department members, consultants, vendors, or other deemed necessary to address an assigned incident or problem.
• Create additional automation by scripting repetitive tasks.
• Manage and supports Active Directory (Directory Services, DFS, DNS, GPO)
• Manage relationships with IT vendors, service providers, and/or consultants, ensuring effective partnerships and leveraging external expertise to enhance organizational capabilities.
• Adhere to all IT policies, procedures, standards, and guidelines.
• Assist in the development and implementation of IT security policies, procedures, processes, and protocols.
• Configure and maintains reliable operation of computer systems, network servers, and virtualization.
• Install and upgrades computer components and software, manage virtual servers, and integrate automation processes.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
• Responsible for capacity, storage planning, and database performance
• Work to resolve issues, install equipment, or move existing equipment to best suit the needs of the local department or management.
• Install new hardware or software and provide training on its use.
• Deploy, support, and monitor new and existing services, platforms, and applications.
• Assist employees in learning to use company owned software and hardware systems.
• Work as a “team player” with all company departments and employees in all assignments. Work toward building consensus on all assignments by finding solutions that meet the best interests of all parties involved.
• Participate in or conduct lessons learned sessions with department members during and after each project and share this knowledge with the full department.
• Conduct best practices review within the department and use to continually improve the work processes.

Skills/Abilities:

• Required:Leadership traits – Ability to influence and lead others to adopt new ways of thinking, change habits, increase engagement, and improve processes to drive innovation.
• Growth-minded, consistently seeking professional and personal improvement.
• Self-starter who thrives in a fast-paced, often ambiguous, and rapidly changing environment.
• Proficient in project management with the ability to prioritize and manage multiple tasks while maintaining a focus on project and department objectives.
• Maintains a composed, professional demeanor under stress.
• Ability to organize multiple work assignments and meet budget and time requirements.
• Ability to lead and manage Digital Architecture and Cloud Solution projects.
• Exceptional organization and planning skills, strong analytical abilities, and process-driven orientation.
• Experience in leading inter-organization change through the implementation of technology and effectively communicate complex technical concepts and strategies to non-technical stakeholders.
• Exceptional written communication and executive presentation skills, with the ability to present complex technical information in a clear and concise manner.
• Ability to communicate with and work with co-workers and managers of all levels.
• Action orientated – Should be able to follow up on feedback to ensure positive outcomes.
• Collaborative team player – Should be able to establish solid working relationships with stakeholders.
• Strong technical troubleshooting skills.
• Working knowledge of information security principles (e.g. access control, least privilege, zero trust, data protection, security architecture, infrastructure/application security design principles, policies) and privacy (e.g. GDPR).
• Working knowledge of server virtualization technologies.
• Ability to work overtime as needed and respond to calls during off hours.
• Understanding of TCP/IP and associated networking programs and protocols (DNS, DHCP, SSL, TLS, SNMP, HTTP, etc.).
• Thorough knowledge of network topologies and their connectivity issues (Ethernet, switches, hubs, patch panels, Wi-Fi, etc.).
• Technical knowledge and experience with the following:
• Microsoft Azure
• Microsoft 365
• Microsoft Intune and/or SCCM / MEM (Microsoft End-Point Manager)
• Microsoft Windows Server 2019
• VMware
• Backup/Disaster Recovery solutions (Rubrik preferred)

Education and Experience:

• Computer Science, MIS, technology degree, or 10 years of relevant experience.
• Minimum of 10 years of hands-on experience in a technical environment maintaining Microsoft technologies and servers in on-prem, hybrid and cloud environments.
• Minimum of 5 years of managing people, specifically network and/or system engineering resources.