1 Collection specialist Job in Marlborough, MA
Optos is Hiring a Collection specialist Near Marlborough, MA
Collections Specialist
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Date : Jun 17,
Location : Marlborough, MA, US,
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Company : Optos
Collections Specialist
Location : Marlborough, MA, Hybrid Schedule
OVERVIEW
Communicate with customers in various stages of collections to maximize collections results and minimize collections expense.
Provide superior customer service by building relationships with customers and adding value to every interaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for collection and resolution of overdue invoices
- Make daily collections calls to identified accounts
- Answer calls from customers in a responsive, timely, accurate manner. Counsel these customers in an effort to arrive at a mutually agreed upon payment schedule to avoid collection agency referral.
Utilize trouble-shooting skills to resolve customer problems and to minimize escalated calls and research.
- Generate aging reports and identify customers past due, provide commentary on past due balances for management review
- Maintain and deliver high customer service standards when interacting with internal sales organization and customers
- Strive and contribute toward a best practices credit and collections organization through superior customer service and process engineering
- Collaborate with Sales and Contracts to resolve credit issues
- Monitor payments and follow up in a timely manner
- Maintain initiative and a willingness to improve processes with an emphasis on customer service
- Serve as backup for the Billing and Collections Administrator, preparing and send invoices and statements as needed.
- Serve as backup for the Customer Satisfaction Specialist, answering customer calls, identifying issues, resolving customer issues, escalating to management for assistance with resolution.
MINIMUM QUALIFICATIONS
- Previous experience in a similar role preferred.
- Good numeracy skills.
- Strong pro-active communicator with the ability to influence others.
- Ability to produce high quality work under pressure and within tight timescales.
- An ability to work within tight deadlines and manage time effectively.
- Strong team player with flexible attitude to work priorities.
- Excellent written and verbal communication skills.
- Good computer skills (MS Office applications)
SALARY & BENEFITS
At Optos, we offer a highly competitive compensation and benefits package.
- Salary $25-27 / hr
- Participation in the company bonus plan
Last updated : 2024-06-19
Job Summary
Full Time
$42k-52k (estimate)
06/21/2024
09/17/2024
optos.com
SOUTHBOROUGH, MA
50 - 100
1992
GORDON ROY DAVIS
$10M - $50M
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About Optos
Optos was founded and incorporated in 1992 by Douglas Anderson after his young son went blind in one eye after a retinal detachment was detected too late. Although his son was having regular eye exams, routine exams were uncomfortable, especially for a child, which made it impossible for the doctor to conduct a complete exam and view the entire retina. Anderson set out to commercialize a patient-friendly retinal image product that encompassed a digital widefield image of the retina in a single capture. Our vision is to be The Retina Company and recognized as a leading provider of devices to ey...e care professionals for improved patient care. Our core devices produce ultra-widefield (UWF), high-resolution optomap images of approximately 82% or 200 of the retina, something no other device is capable of doing in a single capture. An optomap image provides a bigger picture and more clinical information which facilitates the early detection, management and effective treatment of disorders and diseases evidenced in the retina such as retinal detachments and tears, glaucoma, diabetic retinopathy and age-related macular degeneration. Optos is committed to utilizing the latest technology to manufacture new products and software that support optomap as a standard of care, therefore, helping eye care professionals around the world save sight and lives. Furthermore the company continues to strengthen its clinical evidence and expand its disease indications to demonstrate the importance of imaging the entire retina. In addition, our range of ultra-widefield retinal imaging devices, support different customer segments and patient needs such as wellness screening carried out by optometrists in primary care settings or, more exacting imaging in secondary care practices that are clinically managing a patient base with advanced ocular disease. Our most advanced imaging devices for disease management and treatment support ophthalmologists and retinal specialists in the medical care market. Optos was financed through angel and venture capital investors until its flotation on the London Stock Exchange in February 2006. In May 2015, Optos was acquired by Nikon. In August of 2017, Optos celebrated the 25th anniversary of our founding and of ultra-widefield retinal imaging.
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The job skills required for Collection specialist include Customer Service, Verbal Communication, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Collection specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Collection specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Collection specialist positions, which can be used as a reference in future career path planning. As a Collection specialist, it can be promoted into senior positions as a Collections Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Collection specialist. You can explore the career advancement for a Collection specialist below and select your interested title to get hiring information.
If you are interested in becoming a Collection Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Collection Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Collection Specialist job description and responsibilities
Specialists must first locate debtors and then attempt to collect payment by negotiating debt settlements.
01/29/2022: Springfield, IL
Collections Specialists are generally responsible for managing and collection all the outstanding accounts receivables form clients and customers.
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Collection Specialists keep track of accounts receivable.
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Specialists are responsible for establishing and maintaining various documents, reports and following regulation forms.
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Analyzed credit service bureau data as needed and recommended changes required to credit limit or collection actions.
03/28/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Collection Specialist jobs
Collections specialists must be able to approach each conversation as a fresh start without carrying over any emotions from previous calls.
04/11/2022: Allentown, PA
Collections specialists are often entry-level professionals with minimal experience and education.
02/28/2022: Lexington, KY
If you want to take this path, you must have the ability to provide exemplary customer service, type and talk at the same time, be reliable, hardworking and willing to learn.
02/09/2022: Concord, NH
Collections specialists are often entry-level professionals with minimal experience and education.
02/07/2022: Waco, TX
A collection specialist should also understand how to overcome objections owing to the nature of the job.
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Step 3: View the best colleges and universities for Collection Specialist.
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