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The Client Success Manager is the strategic and supportive partner of the client throughout their relationship with Opus 2. The Client Success Manager is the face of Opus 2 to his/her assigned clients, owns and manages the relationship and is deeply focused on building client satisfaction, loyalty and advocacy to ensure long- term retention.
Your day-to-day duties typically include developing account plans, reacting to client inquiries, proactively engaging with clients to see how they are doing, preparing and running quarterly business reviews (QBR), delivering renewal proposals, communicating strategic updates to the business and our products, work cross- functionally with internal teams to deliver services to clients, managing and resolving conflicts, where applicable.
As a Client Success Manager, you are directly responsible and highly incentivized for client satisfaction, retention and renewal. Your commercial targets will align with revenue growth from renewal price increases. Your non-commercial targets will include NPS, CES, Client Health Score, engagement, client referenceability, among others.
Duties and Responsibilities
Here are the specific responsibilities of the role:
Requirements
Benefits
Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with the world’s largest law firms are using Opus 2.
Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive:
Full Time
$101k-140k (estimate)
06/20/2024
07/07/2024
opus2.com
SAN FRANCISCO, CA
25 - 50
2008
GRAHAM SMITH-BERNAL
<$5M
Opus 2 provides game-changing cloud-based legal technology and services to connect people, case information, analysis and data throughout the lifecycle of a dispute. Our secure platform, tailor-made for lawyers, provides a connected and flexible way of working. Our pioneering technology allows case teams and clients to access data from anywhere in the world and at any time, enabling more seamless and meaningful communication and interactions. Providing end to end support, from instruction to resolution in litigation, arbitration and transcription, our mission is to support legal professionals ...in driving cases forward using the latest technology and our expert knowledge of legal proceedings. Combined with our best-in-class services, we deliver electronic trials and hearings worldwide. Opus 2 is headquartered in London and also has offices in San Francisco, New York, Edinburgh and Singapore.
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The following is the career advancement route for Client Success Manager positions, which can be used as a reference in future career path planning. As a Client Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Manager. You can explore the career advancement for a Client Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Success Manager job description and responsibilities
Customer Success Managers are responsible for creating loyal customers who come back again and again.
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Build meaningful relationships with each client to truly understand their challenges, and create custom solutions to meet their unique needs.
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Manage the renewal process, develop long-term relationships with customers and operate as a client advocate.
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Provide updates & training to existing clients on any new features that are rolled out.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Success Manager jobs
A Customer Success Manager seeks to develop a positive customer experience and fosters relationships and support brand loyalty.
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Step 3: View the best colleges and universities for Client Success Manager.