62 Front Desk Agent Part Time Jobs in Nashville, TN
Opus Communities LLC is Hiring a Front Desk Agent Part Time Near Nashville, TN
Position Description
This position is responsible for providing excellent customer service to hotel guests, checking them in and out, and managing their reservations. You will be the first point of contact for guests, and your primary goal will be to ensure their satisfaction and comfort during their stay. This position must ensure every single guest has an enjoyable experience at the hotel.
Roles and Responsibilities as Front Desk Agent:
- Greet guests with a friendly and welcoming demeanor and provide them with all necessary information regarding the hotel and surrounding area.
- Check guests in and out of the hotel, verifying their personal and payment information, assigning rooms, and issuing keys.
- Handle reservations made over the phone, online or in-person, ensuring that guest information is accurate and up-to-date.
- Answer phone calls and respond to emails in a professional and timely manner, addressing guest inquiries and resolving any issues that may arise.
- Maintain accurate records of all guest interactions and transactions, including payments, room charges, and room availability.
- Respond to guest needs, special requests, and complaints as needed.
- Coordinate with other hotel staff, such as housekeeping and maintenance, to ensure that guest rooms are ready for occupancy and that any issues are resolved quickly.
- Maintain a clean and organized front desk area, ensuring that all supplies and materials are well-stocked and easily accessible.
- Manage guest breakfast.
- Manage lobby convenience store.
- Complete shift reports.
- Be available to work a flexible schedule.
- Report and save lost & found items in accordance with hotel procedures.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
- Economic Occupancy at Property at or above budget.
- Guest experience positive measured by Google reviews at or above 4.5.
- Hit Budgets of Property.
Job Summary
Part Time
$27k-38k (estimate)
07/01/2024
07/20/2024
The following is the career advancement route for Front Desk Agent Part Time positions, which can be used as a reference in future career path planning. As a Front Desk Agent Part Time, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent Part Time. You can explore the career advancement for a Front Desk Agent Part Time below and select your interested title to get hiring information.
