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As a Customer Success Specialist focused on contract renewals, this individual will play a crucial role in maintaining and strengthening relationships with our customers. Their primary responsibility will be to ensure the successful renewal of customer contracts by understanding their needs, demonstrating the value of our solutions, and addressing any concerns. This individual is also expected to drive maximum adoption of Oracle Cloud software solutions and identify product expansion opportunities via high-value relationships both internally and externally. This role requires excellent organization and communication skills, a proactive approach to problem-solving, and a deep understanding of cloud software solutions as it relates to customer needs.
Job Requirements:
Work with a high volume of clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities and create strategic action plans to secure a high retention rate.
Key Responsibilities:
Career Level - IC2
Full Time
Software & Cloud Computing
$70k-90k (estimate)
07/11/2024
09/09/2024
oracle.com
DALLAS, TX
>50,000
1977
Private
SARAH SMITH
$10B - $50B
Software & Cloud Computing
NetSuite develops a cloud-based platform that offers enterprise resource planning and e-commerce services to enterprises.