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Oracle is Hiring a Customer Service Analyst - Technical Support (on-site Orlando, FL OR Columbia, MD) Near Orlando, FL

Qualifications:

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $19.23 to $38.32 per hour; from $40,000 to $79,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Responsibilities:

We like to see:

• Experience in the Hotel/Hospitality or Food & Beverage industry
• Customer Focus - the ability to empathize with customers to deliver phenomenal customer service
• Strong attention to detail and accuracy
• Good interpersonal skills and a team player - able to work as part of multi-disciplinary teams
• Excellent verbal and written communication skills

We love to see:

• Experience using Opera PMS systems
• Some professional IT experience
• A passion for tinkering: building your own PCs, setting up personal networks at your house, etc.
• Preference for troubleshooting and solving problems rather than 'plug-and-play' solutions
• Network , CompTIA A , Cisco, or related certifications are a big plus
• SQL knowledge comes in handy on the job

What we offer

In addition to a benefits package that includes life and disability insurance, health and dental options, GRRSP with match and an employee stock purchase plan:

• Agile, friendly, collaborative environment backed by a strong enterprise.
• Continuous career development: we actively encourage and celebrate internal promotions.
• High-impact learning culture: free access to online learning platforms and regular in-house training sessions and tech talks.
• A vast variety of volunteer opportunities through Oracle Giving
• Diverse ERGs that provide opportunities for networking and exchange of ideas across the company.

About Us – Be Yourself!

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with a diverse set of backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Reasonable accommodations available upon request for applicants with disabilities.

Job Summary