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Field Support Specialist 3
Oracle Columbia, MD
$96k-116k (estimate)
Full Time | Software & Cloud Computing 2 Weeks Ago
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Oracle is Hiring a Field Support Specialist 3 Near Columbia, MD

Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely.Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services. Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics. Understands service processes and options that are linked with the customers specifications. Able to identify and solve a wide range of problems. Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation. Works primarily at customer sites. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 3 years relevant experience and BA/BS degree preferred.

Career Level - IC3

Qualifications:

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $33.94 to $67.93 per hour; from $70,600 to $141,300 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Software & Cloud Computing

SALARY

$96k-116k (estimate)

POST DATE

08/28/2024

EXPIRATION DATE

10/27/2024

WEBSITE

oracle.com

HEADQUARTERS

DALLAS, TX

SIZE

>50,000

FOUNDED

1977

TYPE

Private

CEO

SARAH SMITH

REVENUE

$10B - $50B

INDUSTRY

Software & Cloud Computing

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The following is the career advancement route for Field Support Specialist 3 positions, which can be used as a reference in future career path planning. As a Field Support Specialist 3, it can be promoted into senior positions as a Field Service Engineer IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Support Specialist 3. You can explore the career advancement for a Field Support Specialist 3 below and select your interested title to get hiring information.

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