---

Oracle is Hiring a Fusion SCM Cloud Support Analyst 3 Near Colorado, CO

Qualifications:

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $21.59 to $60.63 per hour; from $44,900 to $126,100 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Responsibilities:

Roles and Responsibilities

Below is a list of some duties a Hybrid engineer would be involved in but not limited to.

• SME in a product area with focus on troubleshooting application and extensibility code.
• Source code access in order to triage issues to code level to assist development and ability to write data fixes (EM payloads and data fix scripts).
• Review customer extensions and advise on improvements.
• Building support integration environments.
• Point of contact for integration and working with other pillars to strengthen the support model between teams.
• BDE and responsible for bug prioritization for development.
• Pre-Bug reviewer to assist other engineers within Support to resolve independently or validating and defining the issue accurately before engaging Development.
• Performance POC, if applicable (not all engineers with code access may understand performance issues).
• Work with Product Strategy on product improvement recommendations.
• Participate in Cloud Customer Connect Release events answering questions.
• Handle the more technical issues during critical customer escalations.
• Work with Cloud Operations and Development on improvements through sensors and process improvements.
• Understand the capabilities and tooling needs of support and drive innovation, build and development utilities such as sensors, log parser tools, scripting, analyzers, etc.
• Work with development to incorporate tools into the application (shift left focus).
• Work with Documentation team on improved documentation when issues have been identified for better self-service and less service requests.

 

Qualifications

The ideal candidate will possess the following skills but may not be limited to:

• 7 plus years’ experience with core / application products Applications products.
• BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
• Experience building and/or troubleshooting enterprise business applications
• Implementation, support, consulting or development experience (or equivalent) in enterprise business application.
• Exceptional diagnostic and troubleshooting ability and skilled in using industry standard tools and techniques.
• Extensive experience monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations.
• Extensive experience with one or many aspects of Enterprise Business Application (Product expertise, log analysis, structured troubleshooting techniques, etc.)
• Knowledge of networks, database configuration, server configuration, Web Server optimization load balancing hardware, SQL tuning and so on.
• Ability and demeanor to assist junior members of the team in training on new products and technologies is highly desired.

Job Summary