The Lead Solution Architect role is a tenured support job in Support Services, Global Services organization. This role is responsible for performing complex solution-related service request configuration for application maintenance across multiple product lines. This person will perform scope assessment by gathering information, using application tools for configuring the system including large-scale configurations with efficiency tools. They will apply and execute the change management processes, communicating and shadowing end users, and testing workflows for accuracy of configuration. This person will need a comprehensive knowledge of Revenue Cycle workflows to perform in-depth level consultation on solution best practices and standards of build across multiple solutions within Revenue Cycle. This person will also be investigating complex issues and defects while providing detailed mitigation strategies and alternate workflows to clients. This person will be a knowledge leader for RevCycle and expected to provide guidance to clients and internal teams across the business unit. This resource is a contractually committed, client facing function to deliver a fixed fee agreement with service level requirements. If the service level requirements are not met, we will pay a portion of revenue back to the client and additionally be at risk of the client being able to opt out of contract, both resulting in reduced revenue. 

Career Level - IC4