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Oracle is Hiring a Product Support Snr Manager Near Colorado, CO

Qualifications:

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $97,400 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Responsibilities:

EDUCATION, EXPERIENCE & SKILLS

• B.S (Finance, Accounting, Computer Science, Mechanical, or Industrial Engineering) or equivalent preferred. Other qualifications with adequate experience may be considered.
• Previous (direct) people management experience, particularly in fast paced, Application support environment preferred
• Past experience in functional ERP Applications, middleware and/or cloud support services preferred
• Functional skills in Accounts Payables/Financial applications – Order to Cash, Procure to Pay, etc.
• Technical skills in areas such as:  Middleware, web servers, ADF, IDE, Java, XML, SQL preferred
• Excellent communication skills, to be able to discuss technical & functional issues/solutions, in highly escalated situations, with executives, support & customer personnel; Ability to communicate and collaborate across all levels of an organization, both verbal and written
• Well-developed listening skills, with ability to discern core issues in an environment where it may be difficult to determine the symptoms and cause
• Exceptional management & team building skills, capable of managing several high-level priorities simultaneously without reducing quality
• Self driven, motivated, Pro-active, well organized and a thorough planner
• Highly skilled at problem-solving & highly developed analytical skills
• Proven situation-management, Escalation management & customer management skills

This Support Manager Position will be based in our Colorado Springs, CO or Orlando, FL Support Center, and will be directly responsible to recruit, train, coach, appraise, manage performance, and retain, best and the brightest software support professionals within Oracle ERP Cloud Service Support team.

You will be responsible for one or more functional areas within Oracle ERP Cloud & work closely with other Fusion Cloud Service Support managers in the US, India, and Romania, to manage a flawless service delivery, to our global clientele.

You will be responsible to manage team members working in US shift 3 and shift 4 and will also work directly with our customers, partners, implementation success managers, customer success managers across the globe, and help manage service delivery on escalated issues. 
 

Job Summary