OCI Incident Response is the first line of defense for maintaining the high availability of Oracle’s cloud. We make customer-impacting events shorter, less frequent, and less impactful by providing large-scale incident management. We are front-and-center in driving down event duration by using our operational experience, knowledge of standard methodologies, and ability to develop tools to automate incident management.

Cloud Engineering Infrastructure Development!

We are looking for a Consulting Member of Technical Staff to join OCI’s Major Incident Management team. This role is part of a globally distributed team responsible for detecting, triaging, and mitigating OCI service-impacting events as quickly as possible. You will be a part of one of these regional teams and be responsible for minimizing the downtime of OCI services. You will achieve this through delivering excellent major incident management and by architecting systems with high scalability, performance, and security that prevent incidents from occurring. You will partner with other development teams to continuously improve the incident management process. You will provide technical leadership to a team of engineers and be responsible for participating in architecture and design reviews with senior technical leaders and architects in the company.

Responsibilities displayed in the job posting

Oracle’s Cloud is innovative and constantly evolving. When it experiences issues, your team will respond within minutes to ensure customer impact is mitigated. This experience will expose you to the inner workings of OCI’s systems and organizations. You will interact with and influence leaders from across the Oracle business and will drive broad cross-organization programs meant to iteratively improve OCI-wide service availability. We are an agile team with significant impact. If you want to be a part of a fast-moving team breaking new ground, we would like to speak with you!

Basic Qualifications:

• Bachelor’s degree or higher in Computer Science or a related field.
• 5 years of software development experience.
• Extensive experience with major incident management in a cloud-based environment
• Experience having worked in at least one modern object-oriented programming language such as Java or C .
• Proven track record of shipping large complex scalable systems/applications in an agile environment.
• Experience with professional software engineering standard methodologies such as Agile project management, coding standards, code reviews, source control management, build processes, testing, and operations.

Preferred Qualifications:

• Strong analytic and problem-solving skills.
• Strong leadership, project planning, communication, and execution skills
• Ability to handle multiple competing priorities in a fast-paced environment.
• Ability to communicate clearly with technical and non-technical stakeholders at all levels.
• Confidence to drive and manage large conference calls.
• Experience with distributed service-oriented architectures