As a member of this fast-paced, innovative organization, work with the team to deliver technical support for local end-users.

This includes but is not limited to : user support of business applications, solving technical problems and acting as aliaison between end-users and resolving groups.

Career Level - IC0

As a Support Technician you will provide routine and non-routine information gathering, technical support and maintenancefor desktop, laptop, telecom, mobile devices, and network devices.

This role interacts with the client and other IT staff workinghands-on with new and existing technologies to ensures incidents are quickly resolved with minimal downtime.

As a memberof the Technology Team, you will be focused on reducing reoccurring incidents through process improvement and this role you will bring to bear automation tools such as Microsoft Active Directory, Microsoft Intune, Microsoft 365, Lansweeperand PDQ Deploy to name a few.

In this role you will have ample opportunities to learn new technologies work with other ITstaff and chip in to projects.

In this role your manager will strongly encourage personal development and provide access totechnical training courses to keep up with the constant change within the technology industry.

Disclaimer :

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US : Hiring Range : from $ to $ per hour; from $37,700 to $72,100 per annum.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following :

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee / Spouse / Child)

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off : Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.

Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.

Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave : 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Last updated : 2024-06-05