Job Summary

The Host/Hostess welcomes guests to the venue.

Responsibilities

• Welcome guests to the venue.
• Provide accurate wait times and monitor waiting lists.
• Manage reservations.
• Escort customers to assigned dining or bar areas.
• Provide menus and announce server's name.
• Thank customers upon their departure.
• Coordinate with wait staff about available seating options.
• Maintain a clean reception area.
• Cater to guests who require extra attention (e.g., children, elderly).
• Answer incoming calls and address customer inquiries. 
• Assist wait staff as needed.

Qualifications

• Previous work experience as a Host/Hostess.
• Understanding of restaurant etiquette.
• Experience in managing reservations.
• Demonstrable customer service skills.
• Excellent communication skills (via phone and in person).
• Strong organizational skills with the ability to monitor the entire dining and bar area.
• Availability to work in shifts as needed, including weekends, evenings and holidays. 
• Good physical condition to walk and stand during an entire shift.