Salary : $49,623.00 - $57,545.00 Annually
Location : Hillsborough NC 27278, NC
Job Type: Full Time
Job Number: 110-2024-914
Department: Information Technologies
Opening Date: 06/26/2024
Closing Date: Continuous
General Description
The Orange County Information Technology Department has an opening for a IT Support Analyst II. This is a technical position responsible for working in a team environment with the primary responsibility of acting as the first line of response to provide computer support for users on a variety of desktop, laptop, and server related issues including identifying, researching and resolving technical problems locally and remotely, and responding to telephone calls, email and requests for technical assistance. An employee in this class will provide service-oriented technical support and/or training for a variety of hardware, software, operating systems, and networks. The classification differs from that of an Information Technologies Support Analyst I due to the expanded scope of support required and responsibilities of the position.

Work is performed under the general direction of the Help Desk Supervisor with leeway to exercise independent judgment within the framework of applicable rules, regulations, policies and procedures in the performance of duties, both in terms of planning and accomplishing work, and in making decisions regarding customer needs and requests. Supervision over others is not required of this position. Position does related work as required and assigned.
*Background and Division of Criminal Investigation (DCI) Check is required.
Full Performance of Knowledge, Skills, Abilities

Click the link below for full job specifications including essential functions, knowledge, skills, abilities, and physical requirements.
https://www.governmentjobs.com/careers/orangecountync/classspecs/842618
MINIMUM QUALIFICATIONS:
Graduation from an accredited college or university with a bachelor's degree in computer information technology, computer technology integration, networking technology or closely related field AND three (3) years of technical experience in an enterprise customer support environment; OR

An equivalent combination of training and experience as defined above. A higher degree does not substitute for work experience.

SPECIAL REQUIREMENT
Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated.

All offers of employment are conditioned upon successful clearance of a background check. Employment cannot commence until the employee has been cleared.
Orange County is an Equal Opportunity and Affirmative Action Employer
Supplemental Information
Orange County provides a competitive benefits package for permanent full-time and permanent part-time employees that includes:

• Participation in the North Carolina State Retirement System;
  • Orange County contributes 12.85% of your base salary per pay period and 14.10% for LEO.
• Health Insurance (Medical)
  • Orange County pays 100% of premiums for employee only coverage health insurance.
  • Orange County pays a portion of premiums for dependent(s) coverage health insurance.

Dental Insurance

• Orange County pays 100% of premiums for employee only coverage for dental insurance.
• Orange County pays a portion of premiums for dependent(s) coverage for dental insurance.

Vision Insurance

• Orange County offers vision insurance for employee and dependent coverage with premiums rates between $5-$15 bi-weekly.

Life Insurance

• Orange County pays for an employee life insurance policy based on employees' salary up to $50,000.
• Optional Life Insurance for employee and dependent life insurance policy.

Short Term Disability

• Orange County pays for an employee short term disability policy that provides income protection up to 11 weeks with a weekly benefit of 70% of your weekly salary.

Optional Long Term Disability Coverage Policy

Optional Insurance Policies: Pet Discount Program, Identity Theft Insurance, Legal Insurance

401(k) and 457 Deferred Compensation Plans

• Orange County contributes $29.15 per pay period ($757.90 annually) for supplemental retirement and you will have the option to select between which investment firm you would like to have these funds contributed to.
• Orange County contributes up to an additional $67 ($1742 annually) for voluntary supplemental retirement and you will have the option to select between which investment firm you would like to have these funds contributed to.

• 12 Paid Holidays
• Anniversary Leave ( 8 hours of leave on your anniversary each year)
• Annual Leave (based on service years and a 40-hour work schedule, pro-rated for permanent part time employees)
  • 0-2 Years of Service = 125.84 hours/year
  • 2-5 Years of Service = 145.08 hours/year
  • 5-10 Years of Service = 173.68 hours/year
  • 10-15 Years of Service = 202.80 hours/year
  • 15-20 Years of Service = 231.40 hours/year
  • 20 Years of Service = 260.52 hours/year

Sick Leave (based on service years and a 40-hour work schedule)

• 96.2 hours/year

Tuition reimbursement assistance

Various other leave programs including civil, funeral, parental, etc.

01

Orange County is an E-Verify employer. E-Verify is a program that electronically confirms an employee's eligibility to work in the United States after completion of the Employment Eligibility Verification Form (Form I-9). I understand, that if hired, my employment eligibility will be verified through E-Verify.

• Yes

02

I understand that resumes are welcomed but do not substitute for the work experience section of this application and failure to complete the work experience section will result in an incomplete application, which will not be considered for eligibility. Did you fully complete the work experience section of this application?

• Yes
• No

03

Are you an Orange County Local Government employee?

• Yes, I am a Permanent Employee that has passed the Probationary Period
• Yes, I am an Employee but I have not passed the Probationary Period
• Yes, I am a Temporary Employee
• No, I am not an Employee

04

Do you have, or are able to obtain a valid North Carolina Driver's License?

• Yes
• No

05

Please indicated your highest level of education from an accredited school?

• High School or GED
• Associates' Degree
• Bachelors' Degree
• Masters' Degree
• Professional Certifications

06

Please indicate your degree major.

• Computer Information Technology
• Computer Technology Integration
• Networking Technology
• Related

07

If you indicated Related, please indicate your related degree major.
08

How many years of technical experience do you have in an enterprise customer support environment?

• None
• Less than 3 years
• 3 years but less than 5 years
• 5 years but less than 7 years
• 7 or more years

09

Please describe your experience providing first line technology assistance to employees to identify and resolve software and hardware problems. If none, indicate N/A.
Required Question