We are searching for a dynamic individual to oversee three (3) locations in the Northwest Arkansas area initiating all things Sales & Operations! The ideal candidate is also a certified personal trainer. This individual needs to know how create a great culture of individuals who are driven to meet goals and the mindset to grow the business. Fun environment, flexible schedule and pride in what you accomplish are at the top of this jobs perks.
Responsibilities & Expectations: Multi-Unit Studio Manager
1. Responsible for overseeing the sales process and systems including daily operations, adherence to budget and sales KPIs, and more.
2. Lead and coordinate initial and ongoing sales drivers and work cross-collaboratively with the corporate marketing team on any long-term efforts.
3. Work collaboratively with your territorys fitness manager.
4. Manage, monitor and evaluate the performance of all studio employees in tandem with fitness manager.
5. Compliance and adherence to OTF Business Policies for daily studio operations.
6. Monitor the hiring, training, and scheduling for all OTF studio staff with assistance from regional managers.
7. Responsible for recruiting and on-boarding all new OTF employees.
8. Train and mentor team for ongoing success and future growth.
9. Be promotionally- oriented and have the ability to direct sales through company required outreach program.
10. Develop a high energy culture through sales and utilization contests and incentive-based motivation.
11. Model all studio activities through self-involvement (leading by example).
12. Ensure OTF branding through consistency and continuity in all actions.
13. Properly empower, monitor and evaluate specifically assigned responsibilities of both sales and fitness team.
14. Co-lead monthly staff meetings with fitness leadership to review upcoming months fitbook and report monthly sales objectives, goals, events, and marketing campaigns.
15. Responsible for attending weekly meetings with Regional Managers to report on weekly activities and progress.
16. Manage Disciplinary actions involving all OTF studio employees.
17. Responsible for auditing staff time clocks on a weekly basis and responsible for the submission of studio payroll every other week in a timely manner, with compliance and integrity.
18. Responsible for meeting performance metrics (KPIs), member base growth, revenue, ordering, inventory, cost controls and facility maintenance (all assisted closely by Regional Managers & Owner).
19. Responsible for 30-60-90 and annual OTF staff performance reviews.
20. Enforce OTF corporate policies, business practices, systems and processes.
21. Provide and maintain the highest level of customer service.
22. Provide effective decision-making regarding customer service issues.