BRAND VALUES

Orbea exists to create and manufacture unique bikes to inspire riders who sahre our passion for cycling and our belief in a fair society.

POSITION DESCRIPTION

We are looking for a full-time Customer Service Specialist for the Canadian market. You are passionate about excellent and timely customer service, and will be supporting our dealer network, sales representatives and consumers. You will be working in a dynamic team based in the Orbea USA office, and working jointly with our global Customer Service Team based in the Basque Country, in Spain.

KEY RESPONSIBILITIES

• Answer dealer, sales representatives and consumer enquiries by phone and email
• Process and update orders
• Dealer account administration support
• Internal sales support
• Provide B2B assistance to dealers and sales representatives

REQUIREMENTS

• Two (2) years of Customer or Dealer Services experience
• Fully bilingual (French and English) - proficient in both oral and written languages
• Customer focused
• Excellent communication skills
• Experience with G-Suite preferred (but not required)
• Experience in the cycling / outdoor industry preferred (but not required)

BENEFITS

• Hybrid position, with up to two WFH days each week
• Be part of a global and growing company, committed to innovation and design. Work in a dynamic team in the world of cycling
• Competitive salary
• Health and dental insurance coverage, with 50% of expenses covered by Orbea
• Access to special offer for Orbea products