Operations Manager

A Residential Electrical service company is currently looking for an Operations Manager to play an integral part in the company's growth and success! Qualified candidates will be a thoughtful leader, confident decision-maker and passionate about helping our people develop while ensuring we are exceeding our client's expectation.

Pay: $120-125K/yr Bonuses

Benefits: Medical, Dental, Vision insurance, 1 hour of sick time per 40 hours worked, Paid holidays, 1 week vacation, 401(k) w/ match up to 4%

Duties & Responsibilities:

• Oversee expenses, including labor costs, inventory, and fleet.
• Ensure the team follows best practices in managing inventories for all trades, including proper consumption of inventory, safeguarding of all parts / materials, and overall inventory control of all company assets.
• Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
• Conduct incident investigations and implement corrective actions when necessary.
• Evaluate work and personnel schedules to ensure customers' needs are covered, technicians are not overburdened, and to achieve maximum growth potential.
• Evaluate work and personal schedules to maximize efficiency in achieving profit margins and customer satisfaction objectives.
• Maintain compliance of licensing, codes, and permits.
• Manage and develop service staff to include recruiting, hiring, performance management, discipline, and termination.
• Manage to performance metrics scorecard.
• Provide feedback, coaching, and ongoing technical and communication training to increase performance.
• Conduct weekly meetings and direct work assignments to maximize production.
• Assist dispatch in ensuring the appropriate technician for the type of service, and ensure accurate dispatch, arrival, and completion times.
• Manage to performance metric scorecard.
• Review customer satisfaction/issues daily and resolve any issues same day

Requirements:

• 5 years in prior managerial role
• Demonstrated core leadership skills
• Ability to motivate and encourage others
• Strong communication skills
• Financial understanding
• Reliable and self-motivated
• Excellent customer service skills with the desire to exceed customer expectations.
• Proficient using Microsoft Office, Excel, PowerPoint, and Outlook
• Ability to create/direct sound business strategy and adhere to plan
• Ability to confront issues head on with tact and diplomacy