TS / SCI FS poly required. Position Description : Provides technical support and troubleshooting to network, desktop, and / or systems hardware and software May coach and provide guidance to less-experienced professionals Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions Provides remote support access through desktop mirroring and other remote access applications for worldwide sites Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure Requirements : Customer service ServiceNow Ticketing System Certification : CompTIA A , CompTIA Network or higher level certification required within 6 months of start date.

Last updated : 2024-05-02