Description
Position Details :
Title: Field Operations Manager
Location: San Francisco, CA
Schedule: M-F 0800-5PM.
Compensation: $125K-135k plus 10% annual bonus and quarterly bonus (3-5k) and company vehicle
Benefits: Benefits including but not limited to medical, dental, vision and many more!
Position Description :
The company is searching for a highly motivated Field Operations Manager to lead service operations activities in the branch. This individual will be responsible for day-to-day management of field staff, employee selection, field training and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction.
Responsibilities:
•Ensuring field employee safety
•Meeting with customers to ensure obligations and expectations are achieved
•Directing the performance of field maintenance and contractual service operations
•Conducting field education training with field workforce
•Maintaining customer quality assurance; emphasis on safety, managing the expenditure of labor and materials
•Improving efficiencies, managing route schedules and callback rates
•Providing technical support
•Authorizing repair orders and tracking completion
•Managing labor and material investments within budget
•Leading change to better efficiency and communication
Requirements:
•The company is looking to hire a military senior enlisted and junior military officers.
•Experience with leading a team of technicians is preferred.
•Candidates must have excellent communication skills and leadership skills and be able to work in a highly team-oriented and dynamic environment.
•Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities are a must.
•Candidates must have strong computer and technology skills, business acumen and a passion for customer service.