Description
Position Details :
Title: Field Service Technician
Location: Cincinnati, OH
Shift: Day shift
Compensation: $75K-$80K
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K)
Travel: 75%-80%
Vaccine Requirement: None
Position Description :
•Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
•Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
•Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
•Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
•Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
•Proactively identifies suggestions for product and quality improvement and communicates them further in the company organization. Provides recommendations to management to improve operations and customer service.
Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.
Requirements:
•High School Diploma/GED and 10 or more years' experience.
•Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
•Advanced level of ability to use Microsoft Office products.
•Moderate ability to self-Project Manage using MS Project or Excel.
•Advanced ability to write test plans and reports detailing test results
•Works well with others.