17 Customer Service Representative I Jobs in Idaho Falls, ID
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Orion is Hiring a Customer Service Representative I Near Idaho Falls, ID
For External CandidatesCandidates must work in-office at one of the following locations for at least 3 days per week: Omaha, NE; Berwyn, PA; Sacramento, CA; Hebron, KY; Chandler, AZ; Provo, UT; or Idaho Falls, ID.
For Internal CandidatesAll internal employees, regardless of their current work arrangement (remote or in-office), are encouraged to apply.
In This Role, You’ll Get To
- Answer incoming customer telephone calls in a courteous and professional manner
- Respond to and investigate customer inquiries, concerns and issues in a timely and courteous manner
- Provide customers with preventive maintenance and configuration recommendations
- Record and route customer requested changes in an appropriate manner
- Escalate more complex inquiries to a higher-level support team
- Answer customer inquiries and provide accurate technical and/or product-related information
- Research, troubleshoot and resolve customer complaints, technical problems and/or billing issues
- Follow up with customers consistently when necessary
- Obtain customer feedback openly and without judgement
- Effectively communicate customer issues, feedback and concerns to all applicable internal staff members
- Document support interactions, including details of inquiries, complaints, comments, and actions taken in customer database and/or Salesforce
- Organize and maintain case assignments and correspondence
- Maintain working knowledge of products and/or services
- Stay up-to-date on industry terminology
- Stay current on internal company communications
- Prepare correspondence for company ticketing system as needed
- Able to use one’s time effectively and productively
- The ability to find quick and clever ways to overcome difficulties
- Ability to prioritize and manage multiple tasks
- Maintains prompt attendance and timeliness
- Respond to all employee inquiries via all company media
- Work under close supervision of the Client Service Manager(s)
- May require in office work dependent upon the company’s needs
- Performs other duties as assigned by supervisor
- Has a high school diploma or equivalent
- Has minimum of 6 months of customer service or call center experience required, preferably in technical support
- Has ability to multi-task while maintaining careful attention to detail
- Possess ability to work effectively both individually and within a team environment
- Works with a sense of urgency to meet deadlines and address competing priorities
- Is proficient with Microsoft Office software including Word, Excel, PowerPoint, and Outlook
- Has effective written, listening, and verbal communication skills
- Has effective problem solving and organizational skills
- Possess a basic understanding of the organization’s products and services
- Is proficient on Windows OS, internet savvy
- Obtain Orion Industry Certification
- Owns and manages relationships with stakeholders directly and work effectively with people at all levels in an organization
The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parental leave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.
About UsAs One-Orion, we accomplish our best work by being personally accountable to each other and the clients we serve. We are creating a welcoming environment where everyone is respected, valued, and heard. Our willingness to disrupt ourselves, and the industry ensures we stay ahead of client expectations. Thinking differently is in our DNA – we innovate, push boundaries, reject the status quo, and relentlessly pursue transformative outcomes. It is our collective will to win that drives Orion’s success and powers success for our clients and everyone at Orion.
Job Summary
Full Time
IT Outsourcing & Consulting
$37k-46k (estimate)
07/12/2024
07/17/2024
orioninc.com
EDISON, NJ
1,000 - 3,000
1993
ANTHONY MITCHELL
$50M - $200M
IT Outsourcing & Consulting
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About Orion
NetRD Bilgi Teknolojileri ve Telekomnikasyon A.S, is now part of Orion Innovation Group... Orion is a leading digital transformation and product development services firm that provides business solutions rooted in Digital Strategy, Experience Design, and Engineering, delivering transformative business transformation and product development for our clients. With a unique combination of agility, scale and maturity, Orion is headquartered in Edison, NJ and has a team of over 4,750 associates in 9 major delivery centers across the Americas, Europe, and APAC. Our mission is to be an agile and trust...ed partner for business transformation initiatives, providing deep emerging technology, digital design and domain expertise. Orion has served Fortune 1,000 enterprises for over 25 years with clients across financial services, professional services, telecommunications and media, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce and education. The Wall Street Journal recently spoke to Raj and published a story on the recent acquisition of Tekmark Global Solutions. Read the article here: https://webreprints.djreprints.com/57342.html
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The job skills required for Customer Service Representative I include Customer Service, Call Center, Problem Solving, Products and Services, Billing, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative I positions, which can be used as a reference in future career path planning. As a Customer Service Representative I, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative I. You can explore the career advancement for a Customer Service Representative I below and select your interested title to get hiring information.
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