Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care medicine, as well as more than 30 pediatric subspecialties, womens health, primary care and the largest hospitalist program in Florida.

Orlando Health Medical Group is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100 primary care practices and more than 60 outpatient facilities that span Floridas east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. Orlando Health Is Your Best Place to Work is not just something we say, its our promise to you.

Job Summary

Responsible for the appropriate delivery of patient access services for one or more locations throughout Orlando Health as assigned with combined total net operating revenue of $200 million and higher.

Orlando Health Medical Group Access Center

Downtown Orlando

• Develops goals and objectives.
• Plans, organizes, and directs department activities.
• Establishes and implements policies and procedures for department operations.
• Responsible for the management of all staff on-site in Human Resource related functions.
• Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction.
• Keeps administration informed of department activities, needs, and problems.
• Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction.
• Prepares departmental budget and ensures department operates within allocated expense structure.
• Responsible for site accounts receivable.
• Maintains appropriate statistical information.
• Establishes and maintains intra/interdepartmental communication.
• Networks within site facility to build physician and administrative relationships.
• Provides vision, direction, planning, and support to Administrators.
• Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities.
• Participates in administrative and management meetings and attends other meetings as necessary.
• Develops and maintains records, reports, and files.
• Establishes and maintains safety, policies, procedures, objectives, and infection control in the department.
• Maintains good payer relationships.
• Responsible for the following functions: discharge support; account maintenance; Mentor; on-site training; recertification tracking; timekeeping/payroll reports; account conversion; Ad Hoc reporting; quality assurance; system implementation/conversion; coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint Commission requirements.
• Ensures implementation of process improvements.
• Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Handles special projects for Patient Financial Services as necessary.
• Assume the responsibility for professional growth and development and continuing education.
• Conducts department meetings/in-services.
• Represents Orlando Health through community interaction.
• Performs other duties as assigned.

Education/Training

Bachelors Degree in Business, Healthcare Administration, Finance or an equivalent combination of relevant education and/or experience on a 1:1 basis, offsetting experience must be in the field of Healthcare/Patient Financial Services.

Experience

Four years (4) of Patient Access (Patient Business) experience is required. One year (1) supervisory, lead or preceptor experience required.