Customer Service

About Orrefors Kosta Boda LLC

Orrefors and Kosta Boda are two internationally renowned Swedish crystal brands with a heritage dating back to 1742. Orrefors and Kosta Boda have contributed to creating a high demand for Scandinavian design worldwide. Our range of products offers everything from glassware, giftware, and innovative art glass objects, all created by some of the world's foremost designers and craftsmen/-women.

Position Summary

We are looking for an outgoing, flexible customer-oriented service individual to provide product information & resolve any problems that our clients might face with accuracy & efficiency. This position will take on many different tasks within the company and must work well with others.

Your Main Tasks Will Be:

• Effectively manage large amounts of incoming calls and E-mails
• Process orders, credit & debit memos from our customers.
• Obtain freight quotes for orders that are routed from shipper
• Verify stock availability with our warehouse and our system, Minx.
• Correct cost and retails in system; roll over costs to update system.
• Adjust costs for each shipment from Sweden based on current dollar.
• Build sustainable relationships of trust through open and interactive communication.
• Handle complaints, provide appropriate solutions & alternates within time limits.
• Make any adjustments to orders, cancellations, returns and additions.
• Providing information about products, services, features, prices & availability.
• Collaborating with sales, marketing, finance & IT to ensure consistent and high-quality customer experience.

Your Toolkit:

· 2-year Degree preferred or equivalent experience in a wholesale industry

· 2 yrs. of applicable work experience in an online consumer-oriented customer service position preferred

• Ability to multi-task, prioritize, and manage time effectively
• Proven customer support experience

· Computer skills such as Microsoft Excel, Word, and Outlook is A MUST

• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices is

· Ability to adapt/respond to different types of individuals.

· Excellent communications and presentation skills

Location:

• Office space will be in our shared space in Mt. Laurel, NJ.
• Option to work some remote after the initial onboarding process & training is possible

To apply:

• Email resume with a short presentation to hr@orrefors.us