Scheduling Supervisor

JOB SUMMARY:

The Scheduling Supervisor is responsible for the oversight of the medical clinic’s appointment schedulers. This is a “working” Supervisor role where most of their time will be spent on the day-to-day operations of scheduling appointments. The Supervisor will be responsible for scheduling and rescheduling appointments for patients using established templates in the patient database and protocols for each of the providers. The Supervisor must have the knowledge base of the medical clinic’s scheduling software and scheduling templates of 20 providers.

MINIMUM REQUIREMENTS:

• High School Diploma or equivalent
• 1-2 years of supervisor experience in a call center or medical setting
• 3 years of experience in the medical field (preferred), orthopedic background preferred
• 3 years of scheduling appointments in a high-volume environment (required), in a physician practice (preferred)

SKILLS AND ABILITIES REQUIRED:

• Ability to manage, supervise, and lead a team through efficient scheduling processes
• Ability to effectively and accurately communicate with provider on scheduling protocols
• General understanding of the insurance and referral processes
• Ability to use EMR and website technologies for best scheduling practices
• Knowledge of practice management software as it relates to scheduling
• Must be tech savvy with have advanced computer skills
• Must be a quick learner of new processes and software applications
• Professionaltelephone skills
• Ability to multitask
• Good communication skills to confidently interact with patients, physicians and outside parties by telephone or in person
• Basic knowledge of medical terminology
• Ability to follow pre-established procedures and protocols

SPECIFIC FUNCTIONS:

• Ability to hire, train, and manage staff effectively.
• Schedule all incoming new patient referrals with appropriate physician or other provider.
• Verify all the patient demographic information is accurate and input correctly..
• Assist patients in cancelling and or rescheduling follow-up appointments by telephone.
• Obtain demographic and billing/insurance information from the patient, family or legal guardian and enter information into the registration/billing system.
• Confirm appointments with strictest confidentiality via phone for following date of service. Communicates all pertinent information to ensure patient is aware of location, time and any other information as needed.
• Print daily appointment schedule for various reasons.
• Block and open appointment times as requested by providers.
• Perform other duties as requested by the supervisor.

Job Type: Full-time Monday thru Friday

Benefits:

• 401(k) Safe Harbor
• 401(k) Profit Sharing
• 401(k) Cash Balance
• 401(k) matching
• Dental insurance
• STD/LTD insurance
• Health insurance
• Life insurance
• Vision insurance
• Paid time off – 15 days in Years 1 - 5
• Holiday time off 8 Holidays per year

Schedule:

• 8-hour shift
• Day shift

*Please email resumes to jobopenings@aossma.com

*Include the Job Title in the subject line.