Position Summary:

Responsible for general MA functions such as H&P, communication with physicians and staff, as well as cleaning rooms. Handles physician messages. Responsible for all check in and check out functions of medical front desk on a rotating basis, answering phones, scheduling appointments, physician messages, scheduling testing, pre-certification and medical records management.

Position Responsibilities/Standards:

General

• Attend department, clinic or company meetings as required.
• Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
• Consistently work in a positive and cooperative manner with fellow staff members.
• Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
• Attend required annual in-service programs.
• Demonstrate knowledge and understanding of all company policies and procedures.
• Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor.

Specific Duties

• EMR intake completed at time of service.
• Escort patients to room.

• Review H&P for New patients and/or new problems. Requires completion prior to physician seeing patient.
• Medical assistance as needed (casting, suture removal, draw injections, record prescriptions).
• Give instructions to patient with regard to issues with casts.
• Assist with physical therapy requests, off work requests, school notes.
• Assigning coding procedures performed and diagnosis determined by physician. Document on encounter form.
• Reviews encounter form for completeness and accuracy of coding, assuring all procedures and supplies noted.
• Responsible to receive and reply to medical related messages and prescription requests from patients. Record in patient record.
• Communication with physicians and staff.
• Responsible for compliance of OSHA regulations-biohazardous disposal.
• Order medical supplies as needed.
• Assist with medical records filing when necessary.
• Disposal of expired medications
• Facilitate scheduling outpatient testing and pre certification for MRI, CT, Bonescan, Dexascan and other tests as necessary.
• Assures exam rooms and clinic work areas are clean and tidy at all times for the next scheduled clinic.
• Meet and greet patients promptly, in a professional and courteous manner.
• Obtain patient information during office hours.
• Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet, FROI for Worker’s Compensation patients.
• Obtain copies of patients insurance cards, MCO identification cards
• Verify patient insurance coverage is current and correct at each visit
• Review patient label and chart contents for completeness and accuracy.
• Accurately Scan insurance cards including front and back
• Input patient information and register patient as needed.
• Schedule appointments (new, follow-up, reschedule) per physician protocol.
• Obtain referrals-check Carriers on line.
• Schedule appointments to other specialists as needed.
• Collect co-pays, co-insurance and self pay amounts at time of service.
• Answer phones within 3 rings (“Beacon Orthopaedics this is _____, how may I help you?”)
• Handle all calls in a professional manner and direct to the proper individual.
• Run schedules, request charts, check in patients and print encounter forms.
• Communication with physicians and clinical support staff.
• All patient information will be entered into the system by the end of the day at a 90% or higher accuracy rate.
• Make every effort to accommodate patient, according to physician protocol, when scheduling appointments.
• Reconcile all charts to kept appointments and return at the end of day to appropriate charge entry staff
• Scanning documents

Additional Duties

• Saturday on-call if necessary.
• Travel to satellite offices if necessary.
• Assist with scheduling outpatient testing and pre-certifications.

Other Duties

• Obtain the readings for MRIs and X-rays for the physician to review and diagnose. May require travel and follow up with local radiologists.
• Contact the ancillary services to align follow up care and promote the communication between all parties.
• Develop a streamline process for the message, written or verbal, to patient after review with physician.

Physical Requirements:

Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects. Must be able to climb, pull, push, and kneel. Maximum unassisted lift = 50 lbs. Average lift 25-50 lbs.