Join Our Team as a Front Desk Coordinator!

Are you passionate about making a difference in patients' lives? OSS, a leading orthopaedic practice in Burbank and Glendale, is looking for a Front Desk Coordinator to be the welcoming voice for our patients. You’ll play a crucial role in ensuring a smooth patient experience by scheduling appointments, verifying insurance, and addressing inquiries with compassion and professionalism.

Job Responsibilities: Duties will consist of, but not be limited to:

• Answering phones using approved scripting
• Interviewing patients in person to determine their need and the appropriate provider(s) to be scheduled with
• Scheduling of patients into the provided practice management system
• Appropriate canceling and rescheduling of patients (as possible)
• Obtaining of patient’s personal and insurance information that will allow for efficient research into their benefits
• Take accurate phone messages and get to the correct person
• Follows up with patients in a timely fashion
• Assists patient with arranging for any prescriptions the physician orders including ancillaries and medications
• Assist with patient’s calling in for refills of medications
• Work with the company website addressing the online requests for questions and appointments in a timely fashion.
• Can easily maneuver through a patient’s EHR to gain necessary information
• Assists with med/legal requests/needs
• Assisting with the ordering of supplies and managing storage of them.
• Insurance verification and Medicare status investigation
• Maintaining a clean environment including shared cleaning duties.
• Maintain HIPAA Compliance
• Attending meetings as requested
• Other duties as assigned

Minimum Education:

• Employee will have a minimum of a high school diploma

Skills Required:

• Excellent communications: verbal, non-verbal, written
• Excellent phone presence
• Good interpersonal skills
• Ability to multi-task and attention to detail
• Ability to problem solve for good outcomes
• Strong computer skills including:
• Microsoft Office
• EMR/EHR
• Practice management/Appointment schedules
• Scanning
• Printing
• Copying of files and CD’s
• Familiarity with medical legal needs within a medical office
• Data Entry
• Good understanding of anatomical terms and orthopedic injuries
• Belief that their efforts are an important piece to the patient experience.

Reports to:

• Directly to the Clinic Administration and CEO
• Partners and Medical Professionals have indirect oversight as well

Join our team of dedicated professionals and contribute to exceptional patient care at OSS. Apply today!

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Orthopedics

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)
• Multi-line phone systems: 1 year (Required)

Language:

• Armenian (Preferred)
• Spanish (Preferred)

Work Location: In person