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OSC Edge
Washington, DC | Full Time
$60k-76k (estimate)
11 Months Ago
MAC Technician
OSC Edge Washington, DC
$60k-76k (estimate)
Full Time | IT Outsourcing & Consulting 11 Months Ago
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OSC Edge is Hiring a MAC Technician Near Washington, DC

As the MAC Technician, the individual is responsible for diagnosing, troubleshooting, and fixing Mac OS X, Windows Solutions on OS X, MacBook, MacBook Air, MacBook Pro, PowerBook, iBook, Power Mac, iMac, Mac Mini, Mac Pro, iPod, iPhone, iPad, and peripherals, such as scanners and local and network printers. In this role, the Technician will support MAC end-user devices, as well as providing standardization of the devices and workstations while enabling and managing customizations as needed.
Responsibilities
  • Wipes out viruses, adware, malware, and spyware by making use of different Configurations and troubleshooting MAC operating systems
  • Script with PowerShell, be conversant with MS-Office and Outlook, and possess knowledge of O365 and Active Directory
  • Supports the launch of new applications, services, and tools within their organizations.
  • Establishes accounts and profiles of new users and handle their password issues
  • Logs all activities within an organization through a ticket tracking system and document incidents carefully and accurately
  • Documents resolutions of problems in the organizational knowledge base
  • Create Standard Operating Procedures to support daily tasks
  • Ensures proper documentation by following quality control workflows
  • Oversees usage of systems, so they comply with the organization’s cyber security policies and procedures
  • Performs other tasks as required by OSC and the Government team
Required Qualifications/Education And Experience
  • High school diploma or equivalent
  • Must have a valid SEC Certification
  • Apple Certified Mac Technicians (ACMTs) Certification
  • Strong knowledge of MAC workstation best practices and standards
  • Strong knowledge of MAC servers, which includes network connectivity, printers, implementation of new servers, STIGs, and patching
  • Experience with network monitoring tools
  • Must have hands on experience JAMF management
  • Must have hands on experience with bash shell scripting
  • Ability to work within a team-oriented, collaborative environment, develop strong working relationships across organizations
  • Effective written and verbal communication skills
  • Demonstrated ability to support tasks and issues through to completion, strong follow-through, and critical problem-solving skills
  • Ability to create an effective and professional customer service experience
  • Must have a Public Trust and be able to acquire and maintain a Secret clearance
Equal Employment Opportunity/M/F/disability/protected veteran status

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$60k-76k (estimate)

POST DATE

07/01/2023

EXPIRATION DATE

12/11/2024

WEBSITE

oscedge.com

HEADQUARTERS

Atlanta, GA

SIZE

50 - 100

INDUSTRY

IT Outsourcing & Consulting

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The following is the career advancement route for MAC Technician positions, which can be used as a reference in future career path planning. As a MAC Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary MAC Technician. You can explore the career advancement for a MAC Technician below and select your interested title to get hiring information.