Wireless Manager Job Description

Are you a dynamic leader with a passion for technology and a track record of driving sales excellence? Welcome to OSL, a vibrant leader in outsourced sales services, proudly partnering with Walmart Canada to manage over 350 wireless kiosk locations across the nation—and we're looking for an exceptional Wireless Manager like you! As a crucial part of our team, you will spearhead operations at your location, ensuring the seamless delivery of top-notch customer experiences and robust sales performance. If you're driven by challenges and motivated by the potential to lead a talented team within a high-energy retail environment, your journey with us begins now!

Become an impactful change agent as our next Wireless Manager. You will leverage your extensive retail management skills in wireless or electronics to build and guide a skilled sales team, optimize operations, and significantly boost profitability. Under your leadership, your team will not only meet but exceed their sales targets by providing expert advice and superior customer service. Reporting directly to the District Manager, you ensure your kiosk operates with the utmost efficiency and effectiveness. As a mentor, strategist, and sales champion, you embody the innovative spirit and performance that define OSL.

We offer exceptional benefits with YOU in mind. We champion your professional and personal advancement with a competitive base salary, commissions, and quarterly performance bonuses, complemented by extensive employee discounts, including up to 50% off wireless services and RRSP matching. Enjoy paid vacation, comprehensive training, and career development opportunities designed to foster your growth. Additionally, through our Employee Assistance Program and participation in OSL's People and Culture Programs, such as OSL Cares and the Women's Empowerment Mission, we provide a supportive and empowering environment.

Ready to propel your team toward unparalleled sales and service success? Discover how you can make a positive impact as a Wireless Manager at OSL - check out all the job details below. Seize the opportunity to redefine customer service and operational excellence in the wireless retail sector - let's talk.

CORE ATTRIBUTES

What You Bring to The Team

Following are just some of the professional attributes that will contribute to your success:

· Leadership Skills - Ability to inspire and guide a team towards achieving sales targets and delivering exceptional customer service

· Technical Acumen - Strong understanding of wireless technology, products, and industry trends to effectively manage and promote sales

· Sales Proficiency - Skilled in implementing sales strategies, setting performance goals, and driving revenue growth

· Customer Focus - Dedicated to enhancing customer satisfaction through attentive service and resolving issues promptly

· Communication Skills - Excellent verbal and written communication abilities to clearly convey information and engage effectively

· Problem-Solving Skills - Capable of identifying issues quickly and developing practical solutions in a fast-paced environment

· Adaptability - Flexibility to adapt strategies in response to market changes or operational challenges

· Organizational Skills - Strong ability to manage multiple tasks, prioritize responsibilities, and maintain efficient operations

RESPONSIBILITIES

What You Can Expect Day-to-Day

As a Wireless Manager, your daily responsibilities include:

· Oversee the daily operations of the wireless department, ensuring smooth and efficient service delivery

· Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation

· Drive sales targets and performance goals by motivating the team and implementing effective sales strategies

· Maintain an in-depth knowledge of all products and services offered and ensure the team is also well-informed

· Monitor inventory levels and ensure all products are adequately stocked and displayed according to company standards

· Oversee customer inquiries, resolving issues, and ensuring a high level of customer satisfaction

· Conduct regular team meetings to update staff on new sales targets, promotional activities, and operational changes

· Analyze sales figures, forecast future sales, and adapt strategies to market trends

· Coordinate with the marketing department to implement promotional campaigns and sales initiatives

· Ensure compliance with all company policies and procedures as well as legal regulations

· Manage the department budget, including labor costs, supplies, and other expenses

· Maintain cleanliness and organization within the sales area to provide a pleasant shopping environment

· Report to upper management on sales results, potential customer issues, and the overall performance of the department

· Various other duties, as needed