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Front of House Manager
Osteria Philadelphia, PA
$60k-83k (estimate)
Full Time | Restaurants & Catering Services 4 Weeks Ago
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Osteria is Hiring a Front of House Manager Near Philadelphia, PA

Summary/ObjectiveThe Manager oversees the day-to-day operations of the assigned restaurant, under the direction of General Manager (GM & Assistant General Manager AGM). The manager will assist the GM in hiring, training, and managing all FOH managers and staff, as well as managing the floor during service, perform a variety of administrative duties, refining service at the location, and working closely with both FOH and BOH management teams to execute the restaurant’s service vision.Essential Functions
  • Work in conjunction with General Manager to make all day-to-day decisions to maintain quality restaurant operations
  • Ensures standards for product quality and service are maintained at all times and suggests corrective action to General Manager for any operational, service, and/or fiscal issues
  • Responsible for the hiring, training, and development of FOH staff, including but not limited to:
    • Hires new team members and ensures appropriate staffing par levels
    • Develops new hire training programs and schedules to ensure new staff is prepared before going live
    • Continuously develops FOH employees by providing ongoing feedback and regular performance reviews
    • Counsels hourly FOH team with corrective action as necessary in accordance with Company policy. Consults with Human Resources as appropriate.
    • Leads the FOH Team by example through enforcement of service standards
  • Oversees all areas of service, including but not limited to:
    • Floor Management: maintains proper flow of service, touches all tables and guests to ensure 100% guest satisfaction; rectifies any negative impressions; upholds service standards, product quality, and cleanliness; continuous communication with the kitchen and all FOH staff
    • Reservations and reservation system
    • Press and VIP Service Standards and protocols
    • Execution of BEO’s and private dining events
    • Ensures proper stock of service supplies (paper goods, menus, linens, etc.)
  • Responsible for maintaining liquor and labor cost goals
  • Submits nightly reports on service, sales, labor & liquor costs, negative impressions, etc.
  • Work with Executive Chef with regards to menu recommendations, participate in tastings and stay abreast of industry trends.
  • Acts as General Manager in their absence.
  • Performs other duties as assigned.
Supervisory ResponsibilityThis position is directly responsible for leading FOH Managers and hourly staff within the assigned restaurant.Physical DemandsThe employee must occasionally lift and/or move up to 25 pounds and occasionally push and/or pull up to 50 pounds. The employee will spend over 4 hours daily standing or walking.Required Education And Experience
  • Bachelor’s degree (BS/BA) in Restaurant Management, Hospitality Management, or related field preferred.
  • 2 or more years of experience in Restaurant Management required
  • Knowledge of industry trends, menu creation, coaching/training, and building Restaurant Management teams required
  • Knowledgeable in Microsoft Office products, restaurant POS, digital scheduling systems, and reservation systems (i.e. Resy) is strongly recommended.
  • Excellent written and verbal communication and problem-solving skills.
  • Must be able to work flexible hours and days. Must exhibit top-notch teamwork.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Restaurants & Catering Services

SALARY

$60k-83k (estimate)

POST DATE

05/27/2024

EXPIRATION DATE

06/22/2024

WEBSITE

paneevino.co.nz

HEADQUARTERS

KHLONG TAN, CENTRAL

SIZE

50 - 100

FOUNDED

2007

CEO

PHANWADEE TEPVONG

REVENUE

<$5M

INDUSTRY

Restaurants & Catering Services

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