Position: Customer Service Representative

Location: Oakwood Village

Brand: OTP

Segment:IAF: Industrial Automation & Finishing

Overview Statement:The Customer Service Representative will be responsible for providing exceptional customer service to clients and customers. The ideal candidate will have excellent communication skills, be able to multitask, and have a positive attitude.

Essential Duties

• Primary contact for customers, assuring superior customer service levels are met and exceeded. Including timely processing and communication of all inquiries, orders, complaints, returns and corrections.

• Extensive knowledge of account requirements and special situations; the ability to get results for customers.

• Adjust and follow through on customer inquiries and complaints including order entry, returns, inventory ramifications, etc.

• Handle exceptions, substitutions, allocations, and other special problems.

• Gain specialized technical knowledge about our products and applications.

• Present and maintain knowledge of all aspects and options available within SX.e (Infor SX.e (webui) distribution software) and able to apply it accordingly to each opportunity

• Maintain knowledge of and utilize vendor portals

• Gather and provide information to sales and management team

• Work cooperatively with other associates; be a Team player. Offer assistance when requested/required..

• Provide trouble-shooting assistance; assist with shipment issues; resolve product related problems

• Follow up with customers to ensure that issues are resolved to their satisfaction

• Develop and maintain list of suppliers for goods and services

• Negotiate best pricing for products/services with suppliers

• Generate direct ship purchase orders for required products/services and track scheduled delivery dates

• Collect and distribute required purchase order documentation (i.e.. Material certifications, MSDS information, etc.) from suppliers.

• Manage and track material returns with customers/suppliers

• Plan, track and coordinate delivery of purchased products

• Expedite purchase orders as necessary.

• Enter and maintain customer sales orders into SX.e distribution software system.

• Communicate any order issues with Accounting Department

Perform any other tasks assigned

Requirements

• Associate Degree or equivalent from two-year College or technical school; or High School Diploma

• Minimum 5 years' experience in prior customer service environment

• Experience and knowledge of industrial manufacturing distribution.

• Excellent customer relation and problem-solving skills

• Strong verbal, written, and interpersonal communication skills

• Detail oriented,including accurate data entry skills

• Capable of working independently, as well as a team member

• High level office computer skills required. Microsoft Office knowledge a must.

• Interact with co-workers with a positive attitude to maintain a friendly and productive work environment

• A commitment to "doing it right the first time."

• Valid driver's license and satisfactory driving record required.

​Mechanical Power Transmission and Bearing knowledge will be a plus.

Salary info:

$24 - $40 / hr