Views:

2 **Information Technology Support Specialist**

**Employer:** **Location:** Ogden **Job Type:** Job Description

Our company is looking for a desktop support technician with the ability to present complex technical information to non-technical users in an understandable and concise format. If you're a self-motivated problem solver who loves to work in a dynamic and positive environment, this may be the role for you.

To be successful in this role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this role is very visible within the company, you will have the opportunity to make a positive impact

Responsibilities

What you get to do every single day

Respond and follow up on technical help tickets submitted via phone, email, and walk-ups

Provide computer desktop support to local & remote locations in accordance with established policies and procedures

Provide IT support for Windows, Microsoft Office, and a variety of other applications used internally

Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals

Coordinate hardware repairs with the appropriate vendors

Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

Own and execute technology implementation projects

Resolve computer problems, and advise/implement appropriate action/solutions

Communicate regularly and effectively with ticket submitters

Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities

Identify recurring technical issues and propose solutions to address the root of the problems

Qualifications

Bachelor's degree in Computer Science or technical degree preferred

A , Network Certification

2-4 years related experience

Basic TCP/IP networking concepts

Windows 10 administration and bug fixing in an Active Directory environment

Ability to write reports, business correspondence, user instructions, and procedure manuals

Experience installing and configuring Windows OS, networked and local printers, and business applications

Company Perks

Tuition reimbursement

Flexible dress code

Start up

Travel opportunities

Specifications

Posting Date: Feb 27, 2022

Pay Range: $40,000 - $57,000 /hour

Category: Information Technology

Education Level: 2-year Degree

Job Type: Full-time

Years of Experience: 1-2 years

**Other recent jobs posted by** at Janadhi & Company in Ogden March 01, 2022