220 Customer Experience Manager Jobs in Denver, CO
Out&Back Outdoor, Inc. is Hiring a Customer Experience Manager Near Denver, CO
Customer Experience Manager
Out & Back Outdoor is looking to welcome a Customer Experience Manager to our team. Reporting to the Head of Growth, this role will be hybrid out of our Denver headquarters.
The ideal candidate will be excited to join a fast growing startup in the outdoor industry where you’ll have a hand in shaping the future of the company. As the first full-time dedicated customer experience manager, you’ll work closely with our CEO, marketing and operations teams to standardize our vision and process for customer experience.
Job Responsibilities
- Respond to customer questions via email and chat, process returns and keep automated responses and FAQs up-to-date.
- Work with the operations team to streamline communications and workflow as it relates to customer service.
- Establish customer service standards and processes to ensure a high-quality customer experience and drive loyalty.
- Collect, analyze and report on customer experience metrics
- Work with the Head of Marketing to forecast and hire temporary and full-time support staff as needed based on ticket volume.
- Partner with marketing for strategies on customer retention and loyalty improvement.
- Report website issues identified through customer feedback to the marketing team.
Job Qualifications
- Five years of experience in customer service with ideally one or two years as a team lead preferably in retail or a related industry.
- Proven track record of managing end-to-end customer support operations, including strategy design and implementation.
- Strong organizational, verbal, presentation and written communication skills.
- Ability to lead independently and collaborate effectively with cross-functional partners.
- Strong knowledge of customer service platforms such as Gorgias or ZenDesk.
- Familiarity with Shopify
Extra Credit
- A love of the outdoors and a desire to make the world a better, more sustainable place.
About Us
Out & Back Outdoor is an online marketplace where you can buy and sell new and used outdoor gear. Founded in 2020, our mission is to keep gear out of the landfills and on the trails. We are a venture-backed startup and growing fast!
Salary: $55,000-$75,000
Job Summary
Full Time
$96k-137k (estimate)
06/24/2024
07/12/2024
The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Manager job description and responsibilities
Begins with understanding each customer and their specific need.
01/05/2022: Muskegon, MI
Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.
02/23/2022: Lima, OH
They supervise the customer experience and service teams, direct and monitor their activities and train their members.
01/19/2022: Pensacola, FL
They're also responsible for leading both the customer service and the customer experience teams.
02/21/2022: Charleston, SC
Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.
02/11/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Manager jobs
They work alongside upper management to promote retention of customers and overall positive experience with the brand.
12/23/2021: Idaho Falls, ID
Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
01/20/2022: Passaic, NJ
Measure and analyse customer feedback.
02/11/2022: Bradenton, FL
Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.
12/21/2021: Alexandria, LA
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
03/03/2022: Newark, NJ
Step 3: View the best colleges and universities for Customer Experience Manager.
