Job Description

As a Receptionist for Outreach Health Services (OHS) you are responsible for managing the switch board in a timely manner, greeting our current or future clients at the front desk by directing them to the proper personnel, handling inquires of current employees, answer and screen phone calls, helping to maintain a sense of workplace security, assisting with a variety of administrative tasks, and assisting with mail as required.

We are proud to be named a Great Place to Work Certified Company for 2023!

Essential Job Functions

· Sorts and distributes daily mail and incoming deliveries

· Maintain employee and department telephone directories are up to date

· Ensure the reception area is tidy, comfortable, and presentable for visitors

· Interact with OHS employees throughout the office and across other departments

· Maintain office security by following OHS safety procedures and controlling access

· Become familiar with, and have a working knowledge of all OHS Programs: CCD, CDS, ERS

· Diffuse client concerns by directing them to the appropriate team member for assistance and/or provide them with excellent customer service

· Perform clerical duties such as filing, copying, transcribing, entering data into the computer, emailing correspondence, and faxing as needed

· Other duties as deemed necessary by the Supervisor

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required Skills, Education, Certification, License, and/or Experience

· Must have a High School Diploma or GED

· Must have strong customer service skills, written, and verbal communication

· Ability to work in a fast-paced work environment

· Required to work at least a minimum of 30 hours per week

· Excellent time management and strong organizational skills

· Must maintain client/patient confidentiality and be HIPPA trained

· Must be an exceptional problem solver, able to multi-task, and work under pressure

· Basic computer proficiency, knowledge in MS Office Suite, and be comfortable with technology changes

Preferred Skills, Education, Certification, License, and/or Experience

· Computer literate with the ability to type 30 wpm

· Bilingual (English and Spanish)

Compliance

The Receptionists is required to fully comply with applicable healthcare laws and statues (local, state, and federal) and Outreach Health policies and procedures. Must respect clients by recognizing their rights; maintaining confidentiality and work tirelessly to earn and keep their trust. Each team member is expected to perform all duties and demonstrate behaviors and attitudes consistent with Outreach Health’s Mission Statement and Core Values.

Pay Range: $25k-$35k